Reopening your restaurant after a hiatus or vacation period can be stressful. There's a lot to prepare: menus to review, staff to train, and recipes to revisit — all while getting reacquainted with the ins and outs of operating your business. To help you prepare and reopen as soon as possible, we've created a guide with some quick tasks that you can complete to ensure that Lightspeed Restaurant is ready to perform and help you serve customers. Note: Checklist tasks marked with an asterisk (*) are required only if your business uses this device or service. You can find a printable version of this checklist at the bottom of this article.
Verify your account set up from the Restaurant Manager
Checking your hardware
Test run your Restaurant POS app
Below is a list of common error messages you may encounter when reopening Lightspeed Restaurant after some time away. Click the toggles to see descriptions of what these messages mean, as well as some troubleshooting steps to fix them.
Receiving this error message means the POS is unable to reach our Cloud or LiteServer servers. If you operate on Cloud, check your internet connection by launching another app or browser window. If you use a LiteServer, the device might be offline.
Troubleshooting: If the Liteserver is offline, this means it is either powered off, disconnected from your network, or its IP Address may have changed. Check the LiteServer's connectivity status on the Support page of Restaurant Manager. If the connectivity status says Offline, check the cables and power cycle the device. If the connectivity status says Online, note the LiteServer's IP Address and update this by tapping Configure Server on the POS login screen.
This means the iOS device sending the print job is unable to connect to the printer.
Troubleshooting: Either the printer's IP Address changed and needs to be updated in Restaurant Manager, or your iOS device is on the wrong Wi-Fi network.
This means your username and/or password are incorrect. Note that both are case-sensitive.
Troubleshooting: Select Forgot Password on the Restaurant Manager Login Page to reset your admin login credentials. If a POS user has forgotten their credentials, an admin user can reset it by going to Restaurant Manager > Users and selecting the user for whom they would like to reset the credentials.
Verify any add-on products or integrations
If you are unsure how to complete a particular workflow, follow the hyperlinks in the checklist for the corresponding Help Center article. You can also search the Restaurant Help Center for an answer by typing a question in the search bar above or viewing topic categories on the left-hand menu.
If you run into any hurdles while completing the Reopening Checklist, please reach out to the Support Team. We're here to help!