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Order reporting for Order Anywhere

View reporting on orders placed via Order Anywhere to see a list of all orders and details for individual orders, including their items and totals, from the Order Anywhere Back Office. This article explains each part of Order Anywhere reporting to help you understand the information it contains.

Table of contents:

Viewing order reporting

View order reporting from the Order Anywhere Back Office to see a list of all Order Anywhere orders. Filter, search, and sort the list to find specific orders, and click an order to view additional details, such as its items and customer information.

  1. Log in to the Order Anywhere Back Office. For help, see Logging in to Order Anywhere.
  2. Click Orders on the navigation bar.
  3. (Optional) Filter or search the table for specific orders.
    1. To filter orders by Order status, Date, Profile, Order type, or Payment type, click Filters, select a filter, and configure its settings.
    2. To filter orders based on their pickup date, click All, Today, Tomorrow, or Future.
    3. To search for a specific order, enter its collection code in the search field and click Search.
      order-anywhere-back-office-orders-table-filters-2.png
  4. (Optional) Sort the table ascending or descending by clicking a header with arrows.
  5. (Optional) To view additional details for an order, click the three-dot icon next to it and select View order details. Here you can see the order items, customer information, and payment method.
    order-anywhere-back-office-orders-table-view-order-details-2.png

Understanding order reporting

Learn what information appears in each section of the Orders page to better understand the types of Order Anywhere orders you receive. With these details, you can make more informed business decisions, such as scheduling additional staff around busy times.

Order Anywhere reporting consists of a set of tiles that shows the total quantity of orders for different ranges and a table that lists individual orders.

Orders tiles

Column Description
Today’s orders Quantity of orders scheduled for pickup or ordered on premises for the current day.
Tomorrow’s orders Quantity of orders scheduled for pickup on the next day.
Future orders Quantity of orders scheduled for pickup within the next week.
Past orders Quantity of orders from previous days.
Total orders Total quantity of orders placed by customers (Today’s orders + Tomorrow’s orders + Future orders + Past orders).

Orders table

Column Description
Collection code Unique confirmation code given to the customer that identifies their online order. Provide this code when contacting Support about a specific order to help agents quickly locate it.

Click the collection code to view additional details about an order, such as the items on the order and customer’s name and contact details.
Order status

Shows the status of each order:

  • Pending - The order was submitted by the customer but is waiting to be accepted at the POS.
  • Confirmed - The order was accepted at the POS.
  • Failed - An error prevented the order from being received at the POS. This can occur if the Restaurant POS app is not open.
  • Payment failed - The customer’s online credit or debit card payment was declined.
  • Canceled - The order was voided at the POS. Important: If paid online, canceled orders must be manually refunded from within Stripe.
Order type Pickup (order was placed using a pickup profile) or Table (order was placed using a table profile while seated at the restaurant).
Created Date and time each order was placed by the customer.
Pickup time Displays the customer’s selected pickup date and time or the time the order will be ready based on the set food preparation time.
Amount Total value of each order.

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