Voiding a payment

Please note that a receipt cannot be "finalized" when voiding the payment method. If the receipt has been finalized, a user must reopen (or unfinalize) the bill before proceeding to void the payment. You can only unfinalize a receipt up to a week after it was finalized.

Voiding a payment

1. From Restaurant POS, open the receipt that requires a void. As stated above, the receipt must be open (unfinalized) to proceed with a void.
2. From the Order screen, tap either the Pay (Table Service mode) or More button (Quick Service mode). 
3. Tap or swipe left on the receipt's payment amount from the detailed Payments screen. A void payment button will appear. 
4. If the receipt had been finalized, a warning message will appear at the top of the screen asking the user to unfinalize the receipt. Tap Unfinalize.
5. Tap Void payment on both the detailed Payments screen and on the confirmation pop-up window.