The Restaurant App Settings page contains a list of device profiles. These profiles allow you to easily apply the same settings to multiple POS devices. You can also designate a default profile that will be automatically applied to any new device added to your account.
Note: Additional device settings for payments and developers are located in the Settings app on your iOS device. To learn more about these settings, visit our About Restaurant POS Settings article.
Create a new device profile if some of your POS devices require different settings. For example, one profile could apply to devices that servers use, and a different profile could apply to devices that bartenders use.
Important: Only devices added to the profile will adopt the settings of the profile.
Adding devices to profiles
Add or assign a POS device to a device profile to apply the settings contained in the profile to the device. By default, new device profiles will have no devices until you complete the steps in this section.
There are two areas from which you can add devices to profiles: the Restaurant App Settings page and the Devices page. Click a button below to filter the steps in this section for your preferred method.
From the navigation menu, select Devices > Devices.
Click the pencil icon next to a device whose profile you want to change.
In the Profile section, select the desired profile from the drop-down list.
Click Save to save changes.
Copying, deleting, and setting default profiles
Existing device profiles can be copied to create duplicates and deleted to remove them from Restaurant Manager. Set a device profile as the default to automatically apply it to all new POS devices added to your account.
From the navigation menu, select Devices > Restaurant App Settings.
Click a button below to expand the set of steps for the desired action, then follow along.
Click the copy icon next to a profile you want to copy.
Change the name and settings of the profile as needed. To learn what each setting does, visit the Profile settings explained section.
(Optional) To add a device to the profile, click Add new device to profile. Select a device from the drop-down menu on the pop-up message, then click Yes.
Click Save to finish creating the copied profile.
Click the trash can icon next to a profile you want to delete.
Important: Only non-default profiles with no devices can be deleted. If you need to delete a default profile, first set a different profile as the default. If you need to delete a profile with devices, first add its devices to a different profile.
Select Yes on the pop-up message to confirm the profile deletion.
All devices using this device profile are listed in this section. Here, you can add or remove devices from the profile.
Note: When editing the default device profile, you cannot remove devices from this section.
SSID: Enter your network's SSID, or name, to ensure that all devices and accessories are operating on the same network at all times.
Auto correct timezone: Enables the time within the POS app to automatically adjust to your local time zone.
Disable Device Sleep: Disables a device's ability to automatically go into sleep mode. If you accept online orders, enable this setting to ensure that incoming orders will be received at the POS.
Accept and finalize incoming online orders: Controls whether online orders are manually or automatically sent to the kitchen or bar and closed out at the POS.
The options for the Accept and finalize incoming online orders setting are:
Manually accept and finalize: Employees will need to manually send online orders to the kitchen or bar and close them out after they appear on the POS. We don’t typically recommend this option as there are others that will automatically accept and/or finalize orders.
Automatically accept: Online orders will be automatically sent to the kitchen or bar after they appear on the POS, but employees must manually close them out. This leaves orders open in case you need to make changes. Use this setting with Lightspeed Order Ahead or Lightspeed Order Anywhere. It can also be used with Lightspeed Delivery.
Automatically accept and finalize: Online orders will be automatically sent to the kitchen or bar and closed out after they appear on the POS. Only orders that contain a payment will be auto-finalized. Important: This setting is not supported for use with Lightspeed Order Ahead or Lightspeed Order Anywhere. It can be used with Lightspeed Delivery, as long as you only allow customers to pay in advance.
Sound effects: Enables sound effects in the POS app when tapping buttons.
Alert sound for new takeout/delivery orders: Controls if an alert sound is played when takeout or delivery orders are received at the POS.
Order view settings
These settings allow you to customize the look and layout of the ordering screen in the Restaurant POS app.
Row column settings: Defines the number of rows and columns in portrait and landscape modes on your Order screen. This will also determine the size of your product buttons.
Font sizes: Specify a big font size (used for the product name), a small font size (used for prices and other additional info), and the row height of modifiers.
Display stock/PLU on product button: Choose whether the product PLU, stock level, or neither appears on product buttons.
*Show shortcut bar: Enables the shortcut bar for quick actions in the order view.
Receipt position: Sets the order receipt view to the left or right side of the Order screen.
*Show sorting options in order view: Allows the user to sort the receipt view on the order screen by modification time, product, seat, user, or course.
*Hide bar and kitchen buttons: Removes the Send button from the order screen, which is used to send orders to the bar or kitchen.
Automatically save receipt items: Choose to always save orders when not sending them to the kitchen or bar, to never save orders, or to always ask the POS user.
Propose combos when adding products: When ordered products are part of a combo, the Restaurant POS app will suggest to add combo instead.
*Always show course popup: Coursing will always appear when this setting is enabled, even if there is only one course on an order.
Specify reason when deleting a product: Forces users to specify a reason when deleting a sent item from an order.
Split item in Equal Parts: Allows users to split items into equal parts on an order.
*Use sidebar for iPhone/iPod for switching categories: When this option is enabled, users will be able to view products in the selected category only when using an iPhone or iPod. When disabled, users will be able to scroll through categories and products on the same screen.
These settings allow you to customize the look and layout of the Tables screen in the Restaurant POS app.
Enable the overview panel on the floor view: Adds a white arrow to the left side of the Floor screen that opens the Overview panel when tapped.
Show chair indices: Adds chair numbers to tables on the Tables screen.
Enable linked receipts: Allows users to link receipts from multiple tables together.
Print when finalizing receipt: Receipts automatically print once they are finalized (when order is paid, a receipt will print).
*Print bar and kitchen when printing receipt: Tickets for unsent bar and kitchen items will automatically print when a receipt is printed.
When printing a receipt, only print a customer copy (SRM): Prints only the customer copy of a receipt. This setting only applies to restaurants in Quebec using an MEV/SRM.
*Finalize when printing receipt: Receipts automatically finalize once they are printed (recommended for cash-only type establishments such as food trucks or bars).
*Print bar and kitchen when finalizing: Remaining bar and kitchen tickets print when receipt is finalized.
Course must be sent to kitchen before it can be fired: Only allows the Fire button to be used after all items in a course are sent to the kitchen or bar.
Printer time out (in seconds): Number of seconds that a device will try to communicate with a printer before giving a timeout message if the printer is not connected.
Retry printing: Number of times that a printer will retry printing.
Template rendering time: Maximum amount of seconds that a printer will use to try and load a ticket image.
Sorting of customers: Determines whether customers will be alphabetically by first name or last name on the Customers screen.
*Show customer icon: Displays the customer icon in the bottom-left corner of the Order screen.
Google API Key: Enter a Google API Key to permit auto-completion of street addresses when entering new customer information.
Search room and customers: If your account is integrated with hotel management software, enable the Search room and customer option.
Go back to login screen after printing or finalizing: Automatically returns to the login screen after bar and kitchen items are printed or after a receipt is finalized.
Warning after inactivity (sec): Adjust the number of seconds until an inactivity warning appears on the POS.
Delay start countdown (sec): Add a delay between the warning message and the start of the countdown to go back to the login screen.
Go back to login screen after selected period of inactivity: Adjust the number of seconds between the warning messaging and returning to the login screen.
Show last bar orders: When enabled, the last bar orders are shown under the Extra menu.
Allow floor access to users with default tables: Enables users with a default table to access the floor view.
Prevent items from combining: When enabled, products will appear as separate line items when added multiple times to an order.
*Automatically increase seats assignment adding items: When adding a product more than once, each subsequent addition will be automatically assigned to the next seat.
*Only finalize when 0: When enabled, a payment type must be chosen on the Payments screen. When disabled, users may tap Finalize to close a receipt without specifying the payment type. We recommend disabling this setting for cash-only establishments.
*Show user icon: Displays the user icon at the bottom-right of Restaurant POS app.
Enable swipe to login: Allows users to log in by swiping a login card.
Show number pad for login: Displays the number keypad when users are asked to enter a password.
Elevate permissions of another user: Grants users access to order actions they would otherwise not have permission to perform. Some user roles also need to be enabled to use this feature. Visit our Using elevated permissions article to learn more.
Configure settings related to accessories such as:
Audio Jack Device: Allows you to specify when a card reader is connected through the audio jack of a device. If using Spotify or other audio streaming apps instead of a card reader, configure this setting according to the steps below.
In order to use Spotify on the same device as the Restaurant POS app, enable the following settings:
In Restaurant Manager, click Devices > Restaurant App Settings.
Scroll down to Accessory Settings.
Under the Audio Jack Device header, click the drop-down menu and select No Card Reader.
Note: If you use a card swiper that connects through the audio jack, you will have to use a separate device to play music from Spotify.
*Don't auto-open cash drawer: When enabled, the cash drawer will not automatically open with every payment.
Always open cash drawer: Automatically opens the cash drawer with every payment received.
Number of digits included in scan: Select how many digits of a barcode are used when searching for a PLU.
Payments and tips
Specify settings related to signing on device or a paper when processing payments:
Sign on Paper: Customer signs a paper receipt.
Sign on Device: Customer signs on the device itself (compatible only with swipers and room-payments).
Prompt for tip: Always asks customers to enter a tip when Sign on Device is enabled.
Tip percentages: Enter tip percentages to suggest to customers when Sign on Device is enabled.
Show receipt selector on tables with split receipts: When a table contains a split bill, users will be prompted to select a specific bill when accessing the table.
Split Receipt Item: Allows users to split items by seat after sending them to the kitchen or bar.
These settings apply to features that are currently in Beta testing. For more information, contact us.
Allow multiple credit card payments per receipt: When disabled, only one credit card is allowed per receipt.
Lightspeed Mode: Reduces animation effects to enable faster movement between screens.
Selected menus: Select which menus are available on this device profile by manually entering the menu name.