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Setting up the Moneris V400c

The Moneris V400c is a terminal from Moneris that connects to your network through an ethernet connection.

This article explains how to set up your Moneris V400c terminal, from hardware setup to software installation.

Before getting started, make sure you have the proper hardware on hand. The following equipment is included in your hardware shipment when ordering through Lightspeed. To order additional paper rolls, contact Moneris.

  1. V400c terminal
  2. Direct-to-terminal power cable
  3. Ethernet cable
  4. Paper roll (thermal 2.25"x1.64")

To begin, install the paper roll, then connect your terminal to power. Once your hardware is set up, you'll connect your terminal to WiFi and configure your payment settings.

Installing the paper roll

  1. Lift the printer latch and then pull the latch back to open the lid and expose the paper well.
  2. Insert a paper roll into the well with the paper pulled under and out towards the terminal. While doing so, make sure the paper roll stays taut and doesn't unravel.
  3. Close the lid, and press down to snap it back into place so that the extended paper is pressed securely against the closed lid and the faceplate. The paper should unroll over the back of the terminal, not over the faceplate.

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Connecting the terminal to power

  1. Make sure you have your direct-to-terminal charging cable, the terminal, and an accessible power outlet.
  2. Locate the power port on the left side of the terminal, and securely plug the power cable into the port.
  3. Plug the pronged end of the power cable into a power outlet.

After a minute or two, a welcome message will appear on the terminal screen, and you can now configure your terminal.

Configuring your terminal connection and settings

Now that your terminal is on, you'll need to connect the terminal to your local network and configure a few important settings.

Connect the terminal to your network

The V400c terminal is a stationary payment terminal that connects to your local network with an ethernet connection. When you first power on your terminal, simply respond to the prompts on the screen to configure your terminal setup.

When the terminal first powers on, you will see a welcome message on the terminal screen. When this message appears, tap OK to enter the terminal configuration.

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The terminal will display "Please wait while your device syncs with Moneris." The syncing process may take a few moments to complete. Do not unplug or power off your terminal while the syncing process is in progress.

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Upon a successful sync, the terminal will display the message "Congratulations, you’re now payment ready!"

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Note: The V400c requires a stable internet connection to maintain a connection with Moneris. If the initial sync is unsuccessful, please contact your internet service provider or Moneris.

Creating an admin user ID and passcode

A high-security user ID and passcode are required to protect your Moneris terminal. The user ID and passcode are used to perform administrative functions. Once you have applied an ID and passcode for your terminal, the only way to reset the user ID and passcode is by contacting Moneris so be sure to store this information somewhere secure.

💡 What's the difference between a user ID and a user PIN?

A user ID and passcode are admin credentials for your Moneris terminal. They are used to unlock terminal settings and privileges.

A user PIN refers to user login credentials for Lightspeed Restaurant. A PIN allows users to log in to the POS, and a PIN is also required to prompt a transaction on the V400c. A PIN tells the Moneris terminal which POS user is processing the sale. Therefore, if you're using the V400c, you'll need to set up User PINs for each Restaurant POS user. For more information on creating user PINs, see Creating users.

After the terminal has successfully connected to Moneris, a message will appear on-screen, prompting you to secure the device. To create an admin user ID and passcode on your terminal, you can use this prompt:

  1. Tap the User ID field and enter a user ID consisting of 1 to 4 digits, then tap OK.
  2. Tap the Passcode field and enter a passcode consisting of 4 to 10 digits, then tap OK.
    Note: you cannot use three or more consecutive numbers or three or more repeating numbers, such as 123456 or 99931.
  3. Select the Personal Identifier field, enter a name and tap OK.
    Note: This field is optional, and can contain letters or numbers. This field is useful if you wish to add a descriptor to the user account, such as an employee's name, or another descriptor, such as "Day Manager." This field does not need to be unique and can be assigned to more than one passcode.
  4. Tap OK at the bottom of the screen to confirm the above information. The terminal will confirm it is ready to process payments.

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Editing terminal settings

The Quick Setup menu appears after you tap Edit your Settings or when you press 1 on the keypad. From the Quick Setup menu, you can select the following options according to your business needs:

  • Tip: Go to this screen to enable tipping. Once tipping is enabled, you can specify which options your customers will see when leaving a tip.
  • Multi-terminal: Go to this screen to enable multi-terminal settings.
  • Clerks: Go to this screen to enable additional clerk IDs (user pins) for the terminal.
  • Receipts: Go to this receipt settings screen to specify how a customer receives their receipt (email, text, no receipt, or printed receipt), and to configure other receipt formatting options.

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Tip settings

From the Tip Settings menu, you can enable or disable tips, change the tipping method, and edit other settings. To access this menu, Tap Edit your Settings or press 1 on the keypad, then select Tip.

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  • Tip Support: Toggle this setting on to prompt customers to leave a tip on the terminal.
  • Tip by Dollar: Toggle this setting on to allow customers to enter a tip as a dollar amount.
  • Tip by Percent: Toggle this setting on to allow customers to enter a tip as a percentage of their bill.
  • Tip Presets: Toggle this setting on if you want your customers to be able to enter a tip as a pre-set percentage.
    Note: Tip preset 2 must be greater than tip preset 1 and tip preset 3 must be greater than tip preset 2.
  • Tip Warning: This setting protects customers from data entry errors, such as entering a tip that is a percentage larger than the purchase amount. When enabled, a notification prompts customers to change the tip percentage amount or to continue with their transaction.

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Once you have configured these settings, tap Save to return to the Quick Setup Menu. Press Back to exit the Tip Settings menu without saving your changes. To go to the main menu, press the pound (#) key on the keypad.

Receipt settings

From the Receipt Settings menu, you can choose how to generate your receipts.To access this menu, tap Edit your Settings or press 1 on the keypad, then select Receipt.

  • Cardholder Choice: Enable this setting if you wish to give your customers a choice of how to receive their receipts.
    • Email Receipt: Toggle on this option so customers can choose to receive their receipt by email.
    • Text Receipt: Toggle on this option so customers can choose to receive their receipt by text.
    • No Receipt: Toggle on this option for customers to choose not to receive a receipt.
      Note: The option to print the receipt does not appear on the list since a printed receipt must always be available to the customer.
  • Number of Merchant Receipts: This setting determines how many copies of the merchant receipts are printed.
    Note: A merchant receipt is always printed if a customer signature is required, even when this setting is set to zero.
  • Header Settings: The header settings allows you to print information at the top of your receipts, such as your website address or phone number. You do not need to enter the name of your business or your address in the header. This information will be included automatically on your receipts.
    Note: The information you enter in the header will only appear on a printed receipt, not when the receipt is sent to the customer by text or email.
  • Footer Settings: The footer settings allow you to print information at the end of your receipts, such as holiday greetings, or links to social media.
    Note: Information you enter in the footer will only appear on the receipt when printed from the terminal. It will not appear on the receipt if it is sent by text or email to the customer.

Once you have configured these settings, tap Save to return to the Quick Setup Menu. Press Back to exit the Receipt Settings menu without saving your changes. To go to the main menu, press the pound (#) key on the keypad.

Configure connection settings

Almost there! Before adding the terminal to Lightspeed Restaurant, you'll need to set the terminal to Semi-Integrated mode and confirm its IP address.

💡 What is Semi-Integrated mode?

Semi-Integrated mode is the setting required for the payment terminal to communicate and integrate with Lightspeed Restaurant. This settings allows Lightspeed Restaurant to send a payment to the terminal, where the terminal then prompts your customers to: (1) enter their payment card information by tapping, inserting or swiping their card and (2) enter a tip. 

Enable Core Semi-Integrated mode

  1. On the terminal, tap Settings > Application > Integration to get to integration settings.
  2. Tap the Integration toggle to enable. You'll know it's enabled when the toggle turns green and the Solutions Type field appears.
  3. In the Solution Type field, select Core Semi-Integrated.
  4. Beside the Integration Method field, select Ethernet. 
  5. In the Listening Port field, enter 8013.
  6. Once you've applied the above settings, tap Save. You'll return to the Applications Settings Menu.
  7. Press the Menu key on the keypad to return to the terminal's Main Menu.

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Confirm IP address

Knowing the terminal's IP address is required to connect the terminal to Lightspeed Restaurant.

  1. From the Main Menu, navigate to Reports > Settings Reports > Communication.
  2. The terminal will display the Communication report on screen.
  3. The terminal's IP address is listed on-screen beside Ethernet Settings.
  4. Write the IP address down or tap Print for a paper copy.

Pairing the terminal with Lightspeed Restaurant

Your last setup step is to confirm Moneris as a payment processor on Restaurant Manager. This will automatically create a payment type button that will then display on the POS.

Confirm Moneris as the payment processor

      1. Log on to Restaurant Manager.
      2. From the left-hand menu, select Payments > Payment Processors.
      3. Tap the Moneris button on the screen.
        If Moneris is not yet available as a payment processor, navigate to the Company Settings page and verify that your locale is set to Canada.
      4. On the pop-up window, enter the Merchant ID that was provided by Moneris.
      5. While still on the pop-up window, select Auto finalize. This will ensure that payments and open tables on the POS are automatically finalized after payment is approved on the terminal.

Add terminal details

    1. From Restaurant Manager, navigate to Payments > Payment Terminals.
    2. Select Add Terminal.
    3. Confirm your terminal connection details on the pop-up window:
      • Beside Name, enter Moneris V400c (or your preferred terminal name).
      • Beside IP, enter the terminal IP address retrieved from the Moneris V400c terminal.
      • Beside Port, enter 8013 (as configured on the terminal).
      • In the Type field, select Moneris Core-Semi.

Add a payment type button

  1. From Restaurant Manager, navigate to Payments > Payment Types.
  2. Select Add Payment Type.

  3. On the pop-up window, apply settings for the payment type. Keep in mind that this is creating a payment button which appears on the POS. This will be the button POS users select when processing a payment with the Moneris terminal.

    • Beside Name, enter a name for the payment button. This will be the payment button name on the POS (eg. Card, V400c, or Credit/Debit).
      • If you have more than one Moneris terminal at your establishment, we recommend giving the payment button a precise name. If you ever need to process a refund, the refund must be made for the terminal which processed the original payment, which can be identified through payment type.
    • Beside Description, enter a description for the terminal (eg. Moneris payment terminal).
    • Beside Type, select CSI Payment terminal (for (Core Semi-Integrated) from the drop-down list. 
    • Beside Color, select a color for how you want this button to appear on the POS.
    • Select Auto-finalize if you want payments to be auto-finalized when processed with the payment terminal.
    • Select the box beside Visibility if you want this payment button to be visible on the POS.

What's next?

Congratulations! You are now ready to process a payment. See Using the Moneris V400c for more information on processing payments.

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