The Moneris V400c is a terminal from Moneris that connects to your network through an ethernet and Liteserver connection.
Note: Your establishment must have a Liteserver if using the V400c with Lightspeed Restaurant.
This article explains how to set up your Moneris V400c terminal, from hardware setup to software installation. Follow the steps below to set up your terminal:
Plugging in the terminal
Before getting started, make sure you have the proper hardware on hand. The following equipment is included in your hardware shipment when ordering through Lightspeed. To order additional paper rolls, contact Moneris.
- V400c terminal
- Direct-to-terminal power cable
- Ethernet cable
- Paper roll (thermal 2.25"x1.64")
To begin, install the paper roll, then connect your terminal to power. Once your hardware is set up, you'll connect your terminal to WiFi and configure your payment settings.
Installing the paper roll
- Lift the printer latch and then pull the latch back to open the lid and expose the paper well.
- Insert a paper roll into the well with the paper pulled under and out towards the terminal. While doing so, make sure the paper roll stays taut and doesn't unravel.
- Close the lid, and press down to snap it back into place so that the extended paper is pressed securely against the closed lid and the faceplate. The paper should unroll over the back of the terminal, not over the faceplate.
Connecting the terminal to power
- Make sure you have your direct-to-terminal charging cable, the terminal, and an accessible power outlet.
- Locate the power port on the left side of the terminal, and securely plug the power cable into the port.
- Plug the pronged end of the power cable into a power outlet.
After a minute or two, a welcome message will appear on the terminal screen, and you can now configure your terminal.
Configuring your terminal connection and settings
Now that your terminal is on, you'll need to connect the terminal to your local network and configure a few important settings.
Connect the terminal to your network
The V400c terminal is a stationary payment terminal that connects to your local network with an ethernet connection. When you first power on your terminal, simply respond to the prompts on the screen to configure your terminal setup.
When the terminal first powers on, you will see a welcome message on the terminal screen. When this message appears, tap OK to enter the terminal configuration.
The terminal will display "Please wait while your device syncs with Moneris." The syncing process may take a few moments to complete. Do not unplug or power off your terminal while the syncing process is in progress.
Upon a successful sync, the terminal will display the message "Congratulations, you’re now payment ready!"
Note: The V400c requires a stable internet connection to maintain a connection with Moneris. If the initial sync is unsuccessful, please contact your internet service provider or Moneris.
Creating an admin user ID and passcode
A high-security user ID and passcode are required to protect your Moneris terminal. The user ID and passcode are used to perform administrative functions. Once you have applied an ID and passcode for your terminal, the only way to reset the user ID and passcode is by contacting Moneris so be sure to store this information somewhere secure.
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💡 What's the difference between a user ID and a user PIN? A user ID and passcode are admin credentials for your Moneris terminal. They are used to unlock terminal settings and privileges. A user PIN refers to user login credentials for Lightspeed Restaurant. A PIN allows users to log in to the POS, and a PIN is also required to prompt a transaction on the V400c. A PIN tells the Moneris terminal which POS user is processing the sale. Therefore, if you're using the V400c, you'll need to set up User PINs for each Restaurant POS user. For more information on creating user PINs, see Creating users. |
After the terminal has successfully connected to Moneris, a message will appear on-screen, prompting you to secure the device. To create an admin user ID and passcode on your terminal, you can use this prompt:
- Tap the User ID field and enter a user ID consisting of 1 to 4 digits, then tap OK.
- Tap the Passcode field and enter a passcode consisting of 4 to 10 digits, then tap OK.
Note: you cannot use three or more consecutive numbers or three or more repeating numbers, such as 123456 or 99931. - Select the Personal Identifier field, enter a name and tap OK.
Note: This field is optional, and can contain letters or numbers. This field is useful if you wish to add a descriptor to the user account, such as an employee's name, or another descriptor, such as "Day Manager." This field does not need to be unique and can be assigned to more than one passcode. - Tap OK at the bottom of the screen to confirm the above information. The terminal will confirm it is ready to process payments.
Editing terminal settings
The Quick Setup menu appears after you tap Edit your Settings or when you press 1 on the keypad. From the Quick Setup menu, you can select the following options according to your business needs:
- Tip: Go to this screen to enable tipping. Once tipping is enabled, you can specify which options your customers will see when leaving a tip.
- Multi-terminal: Go to this screen to enable multi-terminal settings.
- Clerks: Go to this screen to enable additional clerk IDs (user pins) for the terminal.
- Receipts: Go to this receipt settings screen to specify how a customer receives their receipt (email, text, no receipt, or printed receipt), and to configure other receipt formatting options.
Tip settings
From the Tip Settings menu, you can enable or disable tips, change the tipping method, and edit other settings. To access this menu, Tap Edit your Settings or press 1 on the keypad, then select Tip.
- Tip Support: Toggle this setting on to prompt customers to leave a tip on the terminal.
- Tip by Dollar: Toggle this setting on to allow customers to enter a tip as a dollar amount.
- Tip by Percent: Toggle this setting on to allow customers to enter a tip as a percentage of their bill.
- Tip Presets: Toggle this setting on if you want your customers to be able to enter a tip as a pre-set percentage.
Note: Tip preset 2 must be greater than tip preset 1 and tip preset 3 must be greater than tip preset 2. - Tip Warning: This setting protects customers from data entry errors, such as entering a tip that is a percentage larger than the purchase amount. When enabled, a notification prompts customers to change the tip percentage amount or to continue with their transaction.
Once you have configured these settings, tap Save to return to the Quick Setup Menu. Press Back to exit the Tip Settings menu without saving your changes. To go to the main menu, press the pound (#) key on the keypad.
Clerk settings
From the Clerk Settings menu, you can enable or disable clerk IDs, create a new clerk ID, or edit an existing clerk ID. Turning on clerk IDs allows you to identify which clerk processed a transaction on the terminal. You can then generate reports that will give you information such as transaction totals by clerk and tip totals by clerk. To access this menu, tap Edit your Settings or press 1 on the keypad, then select Clerk.
- Clerk IDs: Toggle this setting on if you want the terminal to prompt for a Clerk ID.
- Add Clerk ID. To create a new clerk ID:
- Tap Add Clerk ID
- Key in the new ID.
Note: Clerk IDs must be between 1-6 digits. - Tap Save.
Once you have configured these settings, tap Save to return to the Quick Setup Menu. Press Back to exit the Clerk Settings menu without saving your changes. To go to the main menu, press the pound (#) key on the keypad.
Receipt settings
From the Receipt Settings menu, you can choose how to generate your receipts. To access this menu, tap Edit your Settings or press 1 on the keypad, then select Receipt.
- Cardholder Choice: Enable this setting if you wish to give your customers a choice of how to receive their receipts.
- Email Receipt: Toggle on this option so customers can choose to receive their receipt by email.
- Text Receipt: Toggle on this option so customers can choose to receive their receipt by text.
- No Receipt: Toggle on this option for customers to choose not to receive a receipt.
Note: The option to print the receipt does not appear on the list since a printed receipt must always be available to the customer.
- Number of Merchant Receipts: This setting determines how many copies of the merchant receipts are printed.
Note: A merchant receipt is always printed if a customer signature is required, even when this setting is set to zero. - Header Settings: The header settings allows you to print information at the top of your receipts, such as your website address or phone number. You do not need to enter the name of your business or your address in the header. This information will be included automatically on your receipts.
Note: The information you enter in the header will only appear on a printed receipt, not when the receipt is sent to the customer by text or email. - Footer Settings: The footer settings allow you to print information at the end of your receipts, such as holiday greetings, or links to social media.
Note: Information you enter in the footer will only appear on the receipt when printed from the terminal. It will not appear on the receipt if it is sent by text or email to the customer.
Once you have configured these settings, tap Save to return to the Quick Setup Menu. Press Back to exit the Receipt Settings menu without saving your changes. To go to the main menu, press the pound (#) key on the keypad.
Setting the terminal to Core Restaurant mode
Before adding it to Lightspeed Restaurant, you'll need to set the terminal to Core Restaurant mode.
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💡 What is Core Restaurant mode? Core Restaurant Mode is the integration setting required to use the V400c with Lightspeed Restaurant. With Core Restaurant mode, Lightspeed Restaurant sends a payment to the terminal, and the terminal then prompts your customers to enter a tip on the payment terminal (when tipping is enabled). While in Core Restaurant mode, the V400c can also independently split bills and find tables directly from the terminal. |
To set the terminal to Core Restaurant mode:
- From the terminal's main menu, select Settings > Application > Integration to access integration settings.
- Tap the Integration toggle to enable. You'll know it's enabled when the toggle turns green and the Solution Type field appears.
- Tap the Solution Type field and select Core Restaurant from the drop-down menu.
- Tap the Integration Method field and from the drop-down menu select Direct.
- Enter the IP address of your Liteserver in the Destination IP field.
Note: You can use a network scanning tool such as Fing to locate your LiteServer's MAC and IP addresses. If you cannot locate the address, contact Lightspeed Support for guidance – however, note that router interfaces vary. - In the Destination Port field, enter 6667.
- Once all your settings have been applied on the screen, tap Save.
- Select the Menu button on the keypad to return to the main menu screen.
Pairing the terminal with Lightspeed Restaurant
Your last setup step is to confirm Moneris as a payment processor on Restaurant Manager. This will automatically create a payment type button that will then display on the POS.
Confirm Moneris as the payment processor
- Log on to Restaurant Manager.
- From the left-hand menu, select Payments > Payment Processors.
- Tap the Moneris button on the screen.
If Moneris is not yet available as a payment processor, navigate to the Company Settings page and verify that your locale is set to Canada. - On the pop-up window, enter the Merchant ID that was provided by Moneris.
- While still on the pop-up window, select Auto finalize. This will ensure that payments and open tables on the POS are automatically finalized after payment is approved on the terminal.
Note: An invisible payment type (not visible on the POS) is automatically created and called Credit/Debit. You will not see a payment button on the POS for this payment method, and this method only appears on receipts and reports. With the V400c, payments are not triggered from the POS by selecting a payment type button. Rather, payments are triggered from the V400c terminal directly. This is why a payment type button is not required for the POS when using the V400c terminal.
What's next?
Congratulations! You are now ready to process a payment. See Using the Moneris V400c for more information on processing payments.