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Setting up your Lightspeed Payments hardware

Once your Lightspeed Payments account is configured and you've received your payment hardware, you're ready to set up your terminal.

The following terminals are compatible with Lightspeed Payments: 

Europe

USA

Canada

It is important that you only use the terminal supplied to you by Lightspeed, as any terminal obtained from a third party may not be correctly configured for your account and could present a security risk.

Configuring your payment terminal

This feature is not available with the Genius terminals or mobile tap.

If you need to reassign your payment terminal to a new store location or if your new terminal has not been configured, you can manually add the terminal to your account through the Financial Services tab of your Back Office.

If your payment terminal has already been paired to your store, it will appear in the Terminal assignment tab under Financial Services > Settings > Terminal Assignment. From this page, you can assign, edit or unassign your payment terminal.

Image shows the 'Terminal Assignment' page in the Financial Services tab.

Assigning your payment terminal to your store

By default, when you receive your new payment terminal from Lightspeed, it will already be configured for your account, so all you will need to do is plug it in and pair the terminal. If your payment terminal has not yet been configured, you can add it to your account manually.

Your payment terminal must be updated to firmware version 1.94 or greater. If your terminal has not been updated to version 1.94 or later, your terminal will display an error message that reads "Unable to setup. No store assigned. Reach out to the provider of this terminal for assistance." Please contact support to configure your payment terminal.

  1. Ensure your payment terminal has been physically set up and is connected to Wi-Fi.
  2. If your payment terminal is not currently assigned to a store, the payment terminal will display a six-digit code. This code will refresh once every five minutes. 
  3. In Restaurant manager, navigate to Financial Services > Settings > Terminal assignment.
  4. Click Assign terminal
    Image shows the 'Terminal Assignment' page in the Financial Services tab. The button titled 'Assign terminal' has been highlighted.
  5. Enter the six digit code currently displayed on the terminal. 
    Image displays a pop-up module titled 'Assign a terminal'.
  6. Click Update.

The terminal will refresh and the terminal will now appear in the terminal assignment tab. You can now finish pairing your terminal to a location and POS configuration.

Moving a payment terminal between locations

  1. In the Restaurant manager, navigate to Financial Services > Settings > Terminal assignment.
  2. Click on the serial number of the terminal you want to reassign.
    Image shows the 'Terminal Assignment' page in the Financial Services tab. The column displaying the serial numbers of all associated payment terminals has been highlighted.
  3. Under Assigned Location, select the new location you want to assign the terminal to.
    Image displays a pop-up module titled 'Terminal details'. The section titled 'Assigned location' has been highlighted, displaying a dropdown window where a new location for the terminal can be assigned.
  4. Click Update.

The terminal will refresh and the terminal will now appear in the terminal assignment tab. You can now finish pairing your terminal to the new location and POS configuration.

Unassigning a terminal from your store

If you wish to completely remove a terminal from your store, you can unassign the terminal completely. This fully removes the payment terminal from the store.

Note: The terminal can be reassigned to an account once it has been unassigned.  

  1. In the Restaurant manager, navigate to Financial Services > Settings > Terminal assignment.
  2. Click on the serial number of the terminal you want to unassign.
  3. Under Assigned Location, click Unassign terminal.
    Image displays a pop-up module titled 'Terminal details'. The section titled 'Assigned location' has been highlighted, with the button titled 'Unassign terminal' visible.
  4. Click Update.

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