If you haven't found what you're looking for in the Restaurant (L-Series) Help Center, we're here to help!

Before speaking with a representative, you’ll need to select the relevant department for your call. To make sure you're in contact with the right person, here's some more information about the different departments at Lightspeed.

• Sales: The sales department can assist you with any questions about additional features and services. If you’re an existing customer, you can also reach out to your sales representative directly.
• Support: The support department can assist you with any questions about setting up your hardware or using Lightspeed software. Whether you’re having trouble with your printer or issues with reports, the support team is here to help.
• Billing: The billing department is available by email only at billing@lightspeedhq.com. They can assist you with any questions about your Lightspeed account. If you’d like to increase the number of registers associated with your account or update your payment information, then the billing team can take care of that for you.

Quickest response time

  Chat

Chat with a Support agent from the Help Center, Restaurant Manager, or the Restaurant POS app for live text-based help. We're available 24 hours a day, 7 days a week in English, French, and Dutch.

• To chat from this page or any other page on our Help Center: click the Lightspeed logo in the bottom corner.
• To chat from Restaurant Manager: Log in and click the Lightspeed logo in the bottom corner.
• To chat from the Restaurant POS app: Log in, tap the profile icon on the navigation bar at the bottom, and select Chat now.

Don't see the Lightspeed logo in Restaurant Manager? Click the chat icon in the bottom-left of the navigation menu to display it.

 Phone

Have an urgent request or prefer to speak over the phone? Call us to talk to a support agent in real-time.