Paid and/or finalized bills can be unfinalized, edited, and voided up to a week after the original finalization. Users may void a payment to enter another payment type on the receipt or void a receipt entirely to cancel the receipt and payment amount due.

For merchants using integrated payments, users must void a payment before proceeding to void a finalized receipt. For merchants using integrated payments, voiding a finalized receipt must also be completed before a batch is closed.

Users must have permissions to edit and void a finalized receipt in order to perform these actions. Visit Assigning user roles for more information.

Editing a payment

You cannot edit finalized receipts. If the receipt has been finalized, you must first unfinalize the bill before you can edit the payment.

Receipts cannot be unfinalized if they are more than a week old or if there is a Room payment method configured.

1. Open the receipt.
2. Tap the More button.
3. Tap or swipe left on the receipt's payment amount to view the Change amount button.

   

4. If the receipt has been finalized, a warning message will appear at the top of the screen asking the user to unfinalize the receipt. Tap Unfinalize.

   

5. Tap Change amount. You may need to swipe again to bring it back.
6. Edit the amount and tip.
7. Tap Done to process the payment.

   

8. Tap Finalize to finalize the receipt.

Voiding a payment

You cannot void finalized receipts. If the receipt has been finalized, you must first unfinalize the bill before you can edit the payment.

Receipts cannot be unfinalized if they are more than a week old or if there is a Room payment method configured.

1. Open the receipt.
2. Tap the More button.
3. Tap or swipe left on the receipt's payment amount to view the Void payment button.

   

4. If the receipt has been finalized, a warning message will appear at the top of the screen asking the user to unfinalize the receipt. Tap Unfinalize.

   

5. Tap Void payment. You may need to swipe again to bring it back.
6. Tap Void payment again on the confirmation pop-up window.

   

7. Reprocess the payment using the payment method buttons.

Voiding a finalized receipt

If a receipt has been finalized with tax applied, and a VAT (BTW) ticket has been generated and printed, you can refund and effectively cancel a bill using the Void Receipt payment type method. For information on creating this type of payment method in Restaurant Manager, visit Adding a payment type.

Receipts cannot be unfinalized if they are more than a week old or if there is a Room payment method configured. Voiding a finalized receipt is the only method to refund or adjust a finalized order for Belgian FDM users.

1. Open the receipt.
2. Tap the More button.
3. Tap or swipe left on the receipt's payment amount to view the Void payment button.

   

4. If the receipt has been finalized, a warning message will appear at the top of the screen asking the user to unfinalize the receipt. Tap Unfinalize.

   

5. Tap Void payment again on the confirmation pop-up window.

   

6. Tap the Void receipt payment button.

   

7. Choose a Void reason from the list and tap Done. If the bill was split, all split amounts will be voided. This will automatically print out a refund ticket with the previous amount in negative, canceling the previous VAT (BTW) ticket.

   

8. (Optional) Open the table and create a new receipt by adding the order items and taking payment.

Once a receipt has been voided, it will be stamped Void in the Lightspeed Restaurant app.

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