Voiding a finalized receipt

If a receipt has been finalized with tax applied, and a VAT (BTW) ticket has been generated and printed, you can refund a bill using the Void Receipt payment method. For information on creating this type of payment method in Restaurant Manager, see Creating Payment Methods.

NOTE: This is the only method to refund or adjust a finalized order for Belgian FDM users.

  1. Open the receipt that you want to refund. See Opening a Finalized Receipt.
  2. On the Order screen in Restaurant POS, tap the Pay icon. 

    pay_icon.png

  3. Tap the Void receipt payment method.

    If the bill was split, all split amounts will be refunded. This will automatically print out a refund ticket with the previous amount in negative, canceling the previous VAT (BTW) ticket.

  4. If applicable, open the table and create a new receipt by adding the order items and taking payment.
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