This article explains how to use your Moneris V400c terminal. Follow the steps below to understand and process transactions with the V400c:
Understanding the V400c terminal
The Moneris V400c is a countertop payment terminal from Moneris used to process transactions at your point-of-sale (POS) station. The V400c is directly wired to your network through an ethernet connection and integrates with Lightspeed Restaurant.
Since the V400c communicates directly with Lightspeed Restaurant POS, there's no need to manually process payments on the terminal – simply tap the associated payment button on the POS to prompt the terminal for payment.
1. Red key
|Used to cancel an action or payment (same function as the Cancel button on-screen).|
|2. Yellow key||Used to delete one or more characters or to go back (same function as the Delete button on-screen).|
|3. Green key||Used to accept or submit data (same function as the OK button on-screen).|
|4. Printer||This is where the terminal prints receipts.|
|5. Keypad||Used to enter numerical data, such as entering a tip amount.|
|6. Magnetic stripe reader||Reads card information when the card is swiped.|
|7. Chip reader||Reads card information when a chip card is inserted.|
|8. Display screen||Displays information and touchscreen prompts.|
|9. Contactless reader (internal)||Reads card information when a card is tapped.|
|10. Pound key (#)||Use to go to the main menu.|
Processing a payment
- Initiate the payment:
- If you're in Table Service mode: from the Payments screen in Restaurant POS, tap the payment type associated with the V400c terminal.
- If you're in Quick Service mode: from the Order screen on the Restaurant POS, tap the payment button associated with the V400c terminal.
- The POS will send the payment to the terminal. Pass the terminal to the customer for completing the transaction.
- If tipping is enabled, the terminal will prompt the customer to add a tip.
- The customer can then swipe, insert, or tap their card to confirm payment.
- If the terminal is not on a swivel stand, retrieve the terminal from the customer.
- Once the payment is approved, it will process automatically on the POS screen. Press the green OK button on the terminal to return to the main terminal screen.
Note: To process manual payments, the terminal must be in Standalone mode. This means you're temporarily pausing the connection between the terminal and Restaurant POS. To put the terminal in Standalone mode, tap the grey Menu button, swipe right to left, and select Standalone mode. The process is the same for returning to core semi-integrated mode.
Processing a refund
On the occasion that you might need to refund a payment, you can do so directly from Lightspeed Restaurant POS. Note that you'll need the original terminal that the transaction was processed on and the customer's card to complete the refund. It is possible to process refunds up to one week after a transaction was originally made.
Note: Depending on your POS settings, only certain users are able to unfinalize a payment and process a void. To change your user settings, please follow the steps listed here.
- Open the payment to be refunded on Restaurant POS.
- On the Payments screen, swipe left to right on the payment line to unfinalize the payment. Once the payment is unfinalized, the receipt will reprint.
- To trigger a refund, swipe left to right again on the payment line. Tap Refund. A message on the terminal will appear asking for the admin user ID and pin.
- Enter the admin user ID and pin.
- Pass the payment terminal to the customer.
- Ask the customer to swipe, insert, or tap their card and follow the prompts on the screen to complete the refund. The card used to process the refund must be the same card used for the original transaction.
By default, Moneris terminals have a refund limit of $5,000 for credit card transactions and $0.00 for debit card transactions. To set up or change your refund limit, contact Moneris directly.
Closing a batch
In order to close out all the credit/debit transactions for the day and send the funds to your account, you must close a batch on the terminal each day. A batch includes a group of transactions for the applicable business day. Closing a batch sends the payments for processing so the funds appear in your bank account. If your account is set to system close, Moneris automatically closes the batch for you at the end of the business day (11 pm local time). If your account is set to merchant close, you must manually close the batch directly on the terminal at the end of your business day. To set up merchant close, contact Moneris directly.
- To manually close your batch, note that the terminal must be in standalone mode. To put the terminal in standalone mode, tap the grey Menu button, swipe right to left, and select Standalone mode.
- From the main menu, select End of Day and then Close batch.
- Follow the prompts on the screen.
- Once complete, your batch details will print out from the device and the batch is now closed. Repeat the process on any other terminals you have.
- Return the terminal to Semi-integration mode using the same process as above