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Setting up the Star TSP100LAN/TSP100IIILAN (for iOS device)

The Star TSP100LAN receipt printer connects directly to your network using an Ethernet cable. Once it's on your network, you will be able to connect the printer to your point-of-sale device.

Note: Star TSP100III refers to the 100III-series printers, this includes printers such as the Star TSP143IIILAN.

Table of contents

Hardware requirements

Before you can set up your printer, you’ll need the hardware included in your shipment:

 

Star TSP100LAN or TSP100IIILAN receipt printer Star-TSP-100.jpeg
Power cable power-cable.jpeg

LAN cable

ethernet-cable.jpeg

Paper roll

 

  • Test roll included
  • Full rolls sold separately

paper-roll.jpeg

Setting up the Star TSP100LAN / TSP100IIILAN

1. Connect your printer

To connect your printer, you need its power cable and an Ethernet cable.

  1. Connect the power cable to your printer and plug the other end into an electrical outlet.

    connect-power-cable.jpeg

  2. Connect the Ethernet cable to your printer and plug the other end into an Ethernet port on your router.

    connect-ethernet-cable.jpeg

  3. Turn on your printer and wait for the power light to turn solid, indicating your printer is ready

    turn-star-power-on.jpeg

2. Insert a paper roll

  1. Open the printer's cover by pushing the lever on the right side away from you and lifting the cover.
  2. Insert the paper roll so the end feeds from the bottom of the roll as shown in the image below. While doing so, make sure the paper roll stays tight and doesn't unspool.

    insert-paper-roll.jpeg

  3. Pull the paper out past the cutter at the front of the printer.
  4. Push the cover down to snap it shut.

3. Find your printer's IP address.

To connect your printer and POS, you will need the IP address of the receipt printer on your network. To find the IP address, print the Current IP Parameters Status page:

  1. Turn the printer off
  2. Hold down the feed button.
  3. Turn the power on while continuing to hold feed.
  4. Wait for the device to start printing, then release feed. Two test receipts will print.

The bottom of the second page will show Current IP Parameters Status. Hang on to this page and note the IP Address, which will be used later.

2015-07-22-star-tsp-receipt.jpeg

Note: If Current IP Parameters says the IP address is 0.0.0.0, your printer couldn’t establish a network connection. Check that the Ethernet cable securely connects your printer and router, or try a different Ethernet port on your router and repeat the steps above.

4. Add your printer to Restaurant Manager

Before adding your printer to Restaurant Manager, make sure your iPad is connected to the same network as your printer. Once both your iPad and printer are on the same network:

  1. Log in to Restaurant Manager from the Restaurant POS app or a web browser. For help, see Logging into Restaurant Manager.
  2. From the navigation menu, select Printing Printers.
  3. Select Add New Printer.Lightspeed-Restauraunt-Star-TSP.png
  4. Give the printer a name (we recommend naming it after its function or location, e.g., “Receipt printer” or “Kitchen Printer”).
  5. (Optional) Fill in the Description field.
  6. Select Star as the Type and TSP100LAN as the Model from the drop-down menus.
  7. Enter the printer's IP address into the relevant field. 
    Note: For Lightspeed Restaurant to connect with your printer, the printer's assigned IP address (obtained in section 3) must always match the IP address entered in Restaurant Manager.
  8. (Optional) If using an integration that will send messages through this printer, enable Third-party message printer.
  9. If you are connecting a cash drawer to this printer, enable the Cash drawer attached setting.
  10. Click Save.

5. Connect your printer to a template

Before you can print receipts, assign a template to your printer to determine the format with which it will print. The template Type will dictate the function of the printer and the layout of the receipt. Use Receipt type for customer receipts, and use Bar or Kitchen type for production tickets. For more information and to learn how to adjust your templates, visit Creating printer templates.

  1. From the navigation menu, select Printing Printer Templates.
  2. Create or select an existing printer template.
  3. In the Edit Printer Template pop-up, beside Printer, click Select a Printer.
  4. Select the new printer by name to assign the template to your printer.
  5. Select Ok to save.

Select-a-printer.png

6. Print a test receipt

Print a test receipt to ensure that your printer is connected and that the template looks as expected.

  1. In the Restaurant POS app, start a new order. For help, visit Basic ordering on an iPad.
  2. Add an item to the order.
  3. Based on the template Type (set in section 5), tap Send-barSend-kitchen, or Receipt to print a receipt or production ticket and assess how it looks.

    test-receipt__3_.png

  4. Void the transaction by tapping Pay and selecting Void receipt, then pick a reason for the void. 
  5. Tap Finalize to finish.

Congratulations! Your Star TSP100 LAN can now print tickets and receipts from your Restaurant POS devices.

To learn how to change your printer template, visit Creating printer templates.


What’s next?

Learn about customizing your printer templates by visiting Advanced printer template settings.

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