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Setting up the Verifone e285 Plus with Lightspeed Payments

The Verifone e285 Plus terminal is quick and easy to set up with Lightspeed Payments. When you receive the terminal from Lightspeed, it is already configured for your account, so all you need to do is plug in and pair the terminal. 

It is important that you only use the terminal supplied to you by Lightspeed, as any terminal obtained from a third party may not be correctly configured for your account and could present a security risk.

Plugging in the terminal

In your box, you should find:

  • e285p payment terminal
  • USB to USB-C charging cable

Before you can pair your e285p terminal with your Lightspeed account, you'll need to make sure it is charged and updated. 

To do so:

  1. Plug the USB charging cable into the terminal and a power source. You can continue with the setup while the battery charges, but be sure to charge the terminal for at least 4 hours when charging for the first time.
  2. If the terminal does not power on automatically when plugged in, hold the green circle button until the display turns on.

The display may turn on and off several times while powering on and the terminal may make a maintenance call to update its software. The update process can take 10-20 minutes.

To power the terminal off, press and hold the red X button until the display turns off.

Once the terminal has finished booting, you need to pair it with your account. The pairing process differs depending on the firmware your terminal is running. You can identify the firmware of your terminal by the logo that appears when the terminal powers on. Please select your terminal's firmware to continue:

      
  • Connecting the terminal to your network

    In order to connect your terminal with your Lightspeed account, you'll need to make sure it's connected to your network via wifi.

    To do so:

    1.  Press the 9 key, followed by the green circle key on the terminal's number pad.
    2. Enter the following PIN: 5773.
    3.  On the touch screen, tap network > Wi-Fi > Add network.
    4.  Select your network from the list of available networks.
    5.  Enter your wifi password using the number pad. Press the key associated with the letter you want to enter repeatedly until the desired letter is displayed.
      To switch between letters, numbers, and special characters, press the # button to cycle through "input modes." The current mode will show on the screen top left corner.
      • 123: This mode enters numbers when you hit the keys 
      • abc: This mode enters lower case letters (and 0 enters special characters. Pressing 0 multiple times cycles through the special character options such as - / \ + # ! and . Note: this is how you add spaces as well.
      • ABC: This mode enters upper case characters (0 does nothing)
    6. Press the green circle button.

    You should then see a wifi symbol in the upper left-hand corner of the screen. Press the red x button to return to exit the menu. Pairing the terminal with Lightspeed PaymentsOnce the terminal has finished booting, you'll need to pair it with your account. The pairing process requires information that can be found on the terminal's device info page. You can access this page by pressing 5, then the green circle key on the terminal's number pad. Make note of the following:

    - The model
    - The serial number
    - The IP address

    Connecting the terminal to Lightspeed POS

    Once you have this information, you can begin the pairing process. To do so:

    1. In the back office, navigate to Payments > Payment terminals.
    2. Click Add terminal.
    3.  Enter the terminal name to identify this terminal in your account. It can be whatever you like it to be, but whatever name you choose should distinguish this terminal from any others in your establishment. For example, choose a name that indicates where it is located, such as "Take-out counter."
    4.  Enter the terminal's IP address on your network. 
    5.  Enter the terminal ID. The terminal ID consists of the model and the serial number in the following format: e285p-#########, where the number symbols represent the terminal's serial number. For example, if your terminal's serial number is 123-456-789, your terminal ID would be e285p-123456789.
    6. Do not check the print transaction slip checkbox. This terminal does not have an onboard printer.
    7.  Click Save.

    The terminal is now paired with your account and you'll be able to process card payments using your payment terminal.

  •   
  • Connecting the terminal to your network

    The e285 can connect to your local network via wifi. To do so:

    1. From the home screen, press 1,5, and 9 on the keypad at the same time.
    2. Tap supervisor.
    3.  Enter the default password: 1166832.
    4.  Press enter.
    5. Tap Administration > Communications.
    6. Tap WiFi > WiFi Scan. If your Genius e285’s WiFi is turned off, the e285 prompts you to turn on its WiFi.
    7. Tap the network you want to connect your Genius e285 to. If successful, your device notifies you that it has saved the network. If unsuccessful, check that you are within range of your router.
    8. Tap OK and then press the cancel button.
    9. Tap WiFi configuration.
    10. In the PSK field, enter your password using the number pad. Press the key associated with the letter you want to enter repeatedly until the desired letter is displayed.
      To switch between letters, numbers, and special characters, press the # button to cycle through "input modes." The current mode will show on the screen top left corner.
      • 123: This mode enters numbers when you hit the keys 
      • abc: This mode enters lower case letters (and 0 enters special characters. Pressing 0 multiple times cycles through the special character options such as - / \ + # ! and . Note: this is how you add spaces as well.
      • ABC: This mode enters upper case characters (0 does nothing)
    11. Press Enter to save the network password.
    12. Press Cancel to return to the WiFi menu.
    13. Continue to press the cancel button until you have returned to the main menu, then scroll to the bottom of the menu and tap run applications to launch the terminal's software.

    Connecting the terminal to Lightspeed POS

    Once the terminal has finished booting, you'll need to pair it with your account. The pairing process requires information that can be found on the terminal's _admin_ page.

    To access the admin page:

    1. Press 000 on the number pad.
    2. Enter the password 9416557
    3. Press the green confirmation button or tap Ok on the touch screen.

    The admin overview page will display the terminal's IP address. Take note of this address as we'll need it later. Press the red cancel button to return to the idle screen.

    Verifying the payment processor settings

    1. On Restaurant Manager, select Payments > Payment Processors from the left-hand menu.
    2. From the Payment Processors page, select the Lightspeed Payments button.
    3. An Edit Payment Account popup will open. Your account credentials are already applied (Username, Password, and SiteID), but from here you can adjust your payment capture schedule.
    4. For the setting Autoclose or Autocapture, it is recommended that you select Autoclose + Autocapture. This setting allows you to specify an AutoCapture Time (by default, the AutoCapture time is set to 4 am). Up until the AutoCapture Time, payments and tips can be manually adjusted on Restaurant POS via the Orders List. After the AutoCapture Time, payments will no longer be editable in Restaurant POS or Restaurant Manager. Shortly after the AutoCapture Time, the batch will Autoclose, meaning the payments will be archived in Lightspeed Restaurant. 
    5. Press OK to save and exit.

    e285_1.png

    Adding the payment terminal

    1. In Restaurant Manager, select Payments > Payment Terminals from the left-hand menu.
    2. Click Add Genius. An Add Genius Terminal popup will open.
    3. Enter the label which will identify this terminal in your account. It can be whatever you like it to be, but whatever name you choose should distinguish this terminal from any others in your establishment. For example, choose a name that indicates where it will be located, such as "Take-out counter."
    4. Enter the terminal's IP address on your network, as noted earlier.
    5. Click Ok

    e285_2.png

     

    Assigning the terminal to a POS device 

    1. In Restaurant Manager, navigate to Devices > Devices.
    2. Select a POS device from the list.
    3. Under Payment Terminals, use the drop-down menu to select the terminal you just added.
    4. Press Save  when you are done.

    e285_3.png

    Adding a payment type

    Finally, we'll need to create a dedicated payment type button for the POS screen.

    1. In Restaurant Manager, navigate to Payments > Payment Types.
    2. Click Add Payment
    3. Enter a Name and Description for the button. This is the name that will appear on the Payments screen for your POS users.
    4. Specify the payment Type as Cayan Genius.
    5. Press Ok to save and exit.

    e285_4.png

     

    You are now able to process card payments on your e285 terminal.

     

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