Some delivery channels require special configuration in Lightspeed Restaurant. It is recommended that you create a separate category called Delivery in Restaurant Manager for any special products needed for delivery channels.

Discounts

Deliveroo supports discounts. In order to track the discount, create a special product in Lightspeed Restaurant. 

In Restaurant Manager, create a product with the following specifications:

• PLU: DEL99
• Name: Deliveroo discount
• Price: 0

Make sure you set the VAT to the correct rate. 

Then, enter the PLU in the Lightspeed Delivery Dashboard:

1. In the Lightspeed Delivery Dashboard, click Locations.
2. Select the desired location.
3. Click Edit next to the Deliveroo delivery channel.
4. Turn on the Show More toggle.
5. Enable the Send Discounts setting.
6. Enter the discount PLU in the Discount PLU field.

Ensure that you sync products from Lightspeed Restaurant to the Lightspeed delivery dashboard after adding any new products.

To sync products:

1. In the Lightspeed Delivery Dashboard, click Locations.
2. Select the desired location.
3. Click Sync Products. 

Cancelling a Deliveroo order

When an order is cancelled in Deliveroo, you will need to manually void the receipt in Lightspeed.

For more information on voiding a receipt, see Voiding a finalized receipt.