Welcome to Lightspeed Restaurant! Our resources and tools are designed to guide you through every step of the go-live process, and support you through launch and every step after.

• The Restaurant Help Center is your essential software guide, whether you are setting up Lightspeed Restaurant for the first time or have a quick question on the go.
• Our Launch Team coordinates your onboarding sessions and offers tutorials to help you configure your account when first getting started.
• Along the way, our Support Team is available 24/7 to help answer your questions, before and after you go live with Lightspeed. Let’s get started!

What to expect when onboarding

1. Welcome call: Meeting your Implementation Consultant.
2. Configuration review: Reviewing your POS and Back Office to ensure proper configuration.
3. Training: Self-led trainings followed by a question and answer session.
4. Installation: Remote support for installing hardware.
5. Going live: Launching your business!

Booking your Lightspeed Restaurant onboarding session 

Onboarding sessions are one hour-long tutorials to help guide you through your set-up and POS workflows. Our Launch team will reach out to you once you have purchased the Restaurant software to help coordinate your training session. Or, contact your regional Launch team with the info below.

• North America: Email hospitality.ob.noam.en@lightspeedhq.com or call 1-844-365-2868
• Netherlands: Email hospitality.ob.emea.nl@lightspeedhq.com or call +31 20 808 5924
• Belgium: Email hospitality.ob.emea.nl@lightspeedhq.com / hospitality.ob.emea.fr@lightspeedhq.com or call +32 9 298 11 97
• United Kingdom: Email hospitality.ob.emea.en@lightspeedhq.com or call +44 20 3808 2022

Our agents speak English, French and Dutch. If your country isn't listed, contact the Launch team most similar in language and timezone.

Frequently asked questions

What's onboarding?

Onboarding at Lightspeed refers to additional training sessions to help guide you on using the Restaurant Manager and POS app software. Whoever will be configuring your Restaurant account and holding managerial permissions within the Restaurant POS should attend the training.

Do I need my hardware for onboarding?

Onboarding focuses on configuring your Lightspeed software, so you don’t need all of your hardware for your training sessions. You’ll need an internet connection and a computer so you can tune in and follow along. It's best to have an iPad for your POS app training session, but it’s not necessary. If you don’t yet have an iPad, your Implementation Specialist will demonstrate with theirs.

What can I expect during my onboarding session?

Before beginning your training, you’ll need to complete your Restaurant Manager setup (inputting your menu, users, and a floor plan). Basic set-up is encouraged so your POS app training session is tailored towards your specific business. Once you’ve completed your training, you’ll meet with your Implementation Specialist to walk through the Restaurant POS app and show you how to take orders, process payments, and run reports. They’ll go through all the essential POS workflows, from open to close.

Now that I've finished onboarding, what do the next steps look like?

The Implementation Specialist who facilitated your training sessions will send you a wrap-up email following your training. In your post-training emails, you’ll receive helpful articles and video links to further guide you in account setup. If you have questions along the way, our Restaurant Help Center is an essential resource and our Support Team is available 24/7. Ultimately our goal is to help you go live with the Restaurant software as soon as possible. Follow our Onboarding Timeline to stay on track.

How will my staff learn to use the Restaurant POS app?

Onboarding training sessions are recommended for owners and managers of the business. In order for your staff to quickly adopt the software, our Launch Team has many helpful video resources for your team. In addition to staff training videos, we recommend bookmarking the Restaurant Help Center and Contact Us page. Finally, go through this Practice-run Checklist with your staff to ensure everyone on your team is ready to go live.

What's next?