Hi. How can we help?

FAQ

How do I log in for the first time?
You should have received an email prompting you to reset your password. Please visit the login page and use the primary email address associated with your account to reset your password.

I have Lightspeed Payments included in my subscription. How do I access my application?
If you’ve applied for Lightspeed Payments, you’ll get an email with a link to your application. If you didn’t get an email, and you’ve checked your spam folder, please reach out to your sales representative or Onboarding Coordinator for assistance.

What information do I need on hand for my Lightspeed Payments application?
To speed up the application review process, please have your business and banking details handy and fill out the form as accurately as possible.

Here’s what most businesses can expect to provide:

  • Document signer’s personal information (e.g. SSN/SIN)
  • Legal Business Name (e.g. LLC or corporation you’ve registered with)
  • Tax ID (e.g. EIN)
  • Business address
  • Bank Account associated with your business (where your funds will be deposited)

New Business owners may need to provide additional documents:

  • Proof of occupancy (e.g. lease agreement)
  • Proof of legitimacy (e.g. liquor license, building permit, banking documents, etc)

Note: Lightspeed is required by law to follow local regulatory requirements, and banking regulations, as well as conduct anti-money laundering verifications for Lightspeed Payments. This is why the application asks you to provide sensitive information about your business and anyone who qualifies as a “beneficial owner” of your business. If you have questions about any of the requirements, please don’t hesitate to email underwriting@lightspeedhq.com

How do I schedule an onboarding call with an Implementation Specialist?
Email onboard.eu@lightspeedhq.com or call +32 9 298 11 97 (Belgium) or +31 20 808 5924 to contact your Onboarding Coordinator. Please specify your preferred weekday and time for an onboarding call and they will coordinate that for you.

What does an onboarding session entail?
In addition to webinars, you have four individual sessions available to you: three 30-minute sessions and one 1-hour session. Sessions are hosted by an Implementation Specialist and take place Monday through Friday over Zoom during office hours. The only thing you need for the sessions is a desktop or laptop computer with a working internet connection.

Do I need my iPad and the rest of my hardware before I can start setting up my system?
Nope! We recommend that you use a desktop or laptop computer and get started as soon as possible.

I have questions about what to do next. Who can I speak to?
Contact your Onboarding Coordinator at +32 9 298 11 97 (Belgium) or +31 20 808 5924 or email onboard.eu@lightspeedhq.com.

I still haven’t received my hardware. What should I do?
You should have received a hardware tracking email after the payment was processed. If you did not receive an email with the tracking number or lost the email, please contact our billing team at billing.nl@lightspeedhq.com (Netherlands) or billing.be@lightspeedhq.com(Belgium).

I have billing questions. Who do I contact?
For any billing-related questions, contact our Billing team by sending an email to billing.nl@lightspeedhq.com.

I have more questions about Lightspeed Restaurant (L series). Where do I go?
Click here to visit our Help Center for more tutorials.

Do you have questions about your Lightspeed subscription?
Please contact your Sales representative or Account manager if you have any questions about your current subscription.

What is an integration?
We work together with partners that offer unique services that integrate seamlessly with Lightspeed. This allows you to get the full potential out of your business!

Which integrations are available?
If you would like to know what integrations are available, please visit our integrations page.

Would you like help with installing your hardware?
If you would like some help with installing your hardware, please reach out to Contact your Onboarding Coordinator at +32 9 298 11 97 (Belgium) or +31 20 808 5924 or email onboard.eu@lightspeedhq.com.

Have you forgotten your password?
Please visit the login page and use the primary email address associated with your account to reset your password.

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