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Refunding with Lightspeed Payments

With Lightspeed Payments, you can refund a credit card payment in several ways, depending on your business needs and the age of the receipt.

Refunding transactions 

For receipts that cannot be unfinalized through the Lightspeed Restaurant POS, there is no need to re-open the original receipt. You can refund the full amount of the original payment directly to the original card by accessing the refund option in Restaurant Manager.

The steps to refund will vary depending on the terminal used.

  • For receipts that are older than 7 days, or receipts that cannot be unfinalized from the POS, you can choose to refund the payment to the original card used by using the refund option in Restaurant Manager.

    Refunding in this way creates a paper trail in your reports that allows you to see the original receipt and the refunded receipt as two separate lines. 

    Note: Receipts that have been included in a Closing Z Report, regardless of date, must be refunded through Restaurant Manager using the steps below. 

    To refund a payment to the original card:

    1. In Restaurant Manager, click Payments
    2. Click Payment Processing
    3. Refine your search by selecting History and the date of the transaction you wish to refund.
    4. On the transaction to be refunded, click Refund.
    5. Confirm the refund amount when prompted. 
    6. Click Refund payment
      Please note that this action cannot be undone.

    Note: Most major card brands will process a refund to an active card so long as the card used on the original payment has not expired and the cardholder has not made any changes to their account. However, some card types, such as PayPal, BanContact, and AfterPay may have shorter refund limits. If you are unable to refund to the original card, you may be able to refund to a present card using the standalone mode of your payment terminal.

    Once the refund has been confirmed and completed, you can view the transaction in both your Payment Processing report and in the Day Report.

    Transactions refunded through the back office will appear in your Payment Processing report with the status of "void in progress." Once the refund is successful, the status will update to show "voided."

  • For receipts that are older than 7 days, or receipts that cannot be unfinalized from the POS, you can choose to refund the payment to the original card used by using the refund option in Restaurant Manager.

    Refunding in this way creates a paper trail in your reports that allows you to see the original receipt and the refunded receipt as two separate lines. 

    Note: Receipts that have been included in a Closing Z Report, regardless of date, must be refunded through Restaurant Manager using the steps below. 

    To refund a payment to the original card:

    1. In Restaurant Manager, click Payments
    2. Click Payment Processing
    3. Refine your search by selecting History and the date of the transaction you wish to refund.
    4. On the transaction to be refunded, click Refund.
    5. Confirm the refund amount when prompted.
    6. Click Refund payment
      Please note that this action cannot be undone.

    Once the refund has been confirmed and completed, you can view the transaction in both your Payment Processing report and in the Day Report.

    Transactions refunded through the back office will appear in your Payment Processing report with the status of "voided."

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