E-invoicing is currently only available in Belgium. Due to cash rounding, VAT is calculated and applied to the original payment amount.

E-invoicing allows you to send Business-to-Business (B2B) invoices through the Peppol network. Enabling e-invoicing through Restaurant Manager will register your business with Peppol.

Requirements

• The business location must be in Belgium.
• The payment methods Paid by Invoice and Put on Tab must be created in Restaurant Manager.
• An Invoice printer template must be created in Restaurant Manager.
• The Invoice settings section must be completed.

Enabling e-invoicing

Enable e-invoicing from Restaurant Manager.

1. Log in to Restaurant Manager with your Lightspeed Restaurant credentials.
2. From the navigation menu, select Settings > Invoice Settings.
3. In the Peppol E-Invoice Settings section, check Enable e-invoicing.
   

   

4. In the form that opens, your business information should be filled in by default. Review to ensure the information is correct and update if needed.
• Company legal name: The business's official registered name as published in the Belgian Official Gazette.
• Country: Set to Belgium as default. This cannot be changed.
• Registered address: The business's official registered office address for legal, tax, and administrative purposes.
• VAT number: The unique Value-Added Tax number assigned to your business. This should be a 10-digit number with the prefix BE.
• CBE enterprise number: The 10-digit Crossroads Bank for Enterprises number assigned to your business. This should be the same number as the VAT number without the prefix BE.

  

5. Click Save.

Enable or disable e-invoicing at any time by navigating to Settings > Invoice Settings and checking or unchecking Enable e-invoicing.

Disabling e-invoicing will prevent you from sending new invoices but will not affect previously sent invoices.

Creating and sending e-invoices in Restaurant POS

Use the e-invoicing feature to generate invoices for all unpaid receipts created using the Put on Tab payment method. E-invoices contain a breakdown of owed amounts per receipt, as well as the total amount owed for the invoice. Each e-invoice has a unique number assigned to it for simple tracking.

1. From the Tables screen in Restaurant POS, tap Customers.
2. Select a customer from the list or create a new customer.
3. Tap Invoices.
4. Tap Create invoice.

   

5. Tap E-invoice + PDF. The POS will display either Successful or Failed.
• Successful: The e-invoice has successfully been sent to the customer.
• Failed: The e-invoice has not been sent. The error message will display details to help you troubleshoot the issue.

  

6. (Optional) Long-press a failed e-invoice in the Invoices list and tap Resend e-invoice.

If you choose the PDF only option in Create invoice, you will not be able to create an e-invoice or convert the PDF invoice.

Creating and sending e-invoices in Restaurant Manager

Use the e-invoicing feature to generate invoices for all unpaid receipts created using the Put on Tab payment method. E-invoices contain a breakdown of owed amounts per receipt, as well as the total amount owed for the invoice. Each e-invoice has a unique number assigned to it for simple tracking.

1. Log in to Restaurant Manager with your Lightspeed Restaurant credentials.
2. From the navigation menu, select Users > Customers.
3. Click the customer you wish to send an e-invoice to.
4. Click Customer invoices.
5. Click Create E-Invoice (PDF included).

   

The e-invoice will automatically be sent to the chosen customer. Restaurant Manager will display the status of e-invoices in the Customer invoices tab or in Users > Invoices.

Invoices with a status of Sent have been successfully sent to the customer. Invoices with a status of Not sent have not been sent to the customer. Refer to the error message to troubleshoot and resend the e-invoice.

Resending an e-invoice

Resend a failed e-invoice through Restaurant Manager instead of creating a new one. E-invoices can be resent from the Customer invoices tab or from Users > Invoices.

• Resending an invoice from Customer invoices

  Resend a failed e-invoice from a specific customer's Customer invoices tab.

  1. Log in to Restaurant Manager with your Lightspeed Restaurant credentials.
  2. From the navigation menu, select Users > Customers.
  3. Click the customer you wish to resend an e-invoice to.
  4. Click Customer invoices.
  5. Click Resend beside the failed e-invoice.

     

  If successful, the e-invoice's status will update to Sent. If the e-invoice's status remains Not sent, refer to the error message to troubleshoot.

• Resending an e-invoice from the Invoices page

  Resend a failed e-invoice from the Users > Invoices page in Restaurant Manager.

  1. Log in to Restaurant Manager with your Lightspeed Restaurant credentials.
  2. From the navigation menu, select Users > Invoices.
  3. Search by invoice number, customer name, or email address to find the failed e-invoice.
  4. Click the three-dot menu beside the failed e-invoice.
  5. Click Resend invoice.

  If successful, the e-invoice's status will update to Sent. If the e-invoice's status remains Not sent, refer to the error message to troubleshoot.

Downloading e-invoice packages

From Restaurant Manager, you can download compliance evidence for audits as an e-invoice package. This package is downloaded as a ZIP file and contains the structured e-invoice file in .JSON format, the e-invoice delivery evidence in .XML format, and the invoice PDF.

To download the e-invoice package from the Customer invoices tab:

1. Log in to Restaurant Manager with your Lightspeed Restaurant credentials.
2. From the navigation menu, select Users > Customers.
3. Click the relevant customer.
4. Click Customer invoices.
5. Click Download E-invoice Package beside the relevant e-invoice.

To download the e-invoice package from Users > Invoices:

1. Log in to Restaurant Manager with your Lightspeed Restaurant credentials.
2. From the navigation menu, select Users > Invoices.
3. Search by invoice number, customer name, or email address to find the relevant e-invoice.
4. Click the three-dot menu beside the relevant e-invoice.
5. Click Download E-invoice Package.

LiteServer requirements for e-invoices

To send e-invoices, your LiteServer must be running the latest software version. If your LiteServer is outdated, you will be blocked from creating e-invoices. To prevent this issue, ensure that your LiteServer is always on and connected to receive automatic updates.

If you receive an error message indicating your LiteServer is out of date, contact Support.

Printing, emailing, or downloading PDF invoice copies

You can print, email, or download a PDF copy of an invoice for your records or to share with your accountant. This PDF copy is for reference only and isn’t the same as the e-invoice generated through the feature.

Print or email a PDF invoice copy in Restaurant POS

You can print or email a PDF copy of an invoice from the Restaurant POS app. For instructions, refer to Creating customer invoices in Restaurant POS.

Download or email a PDF invoice copy in the Back Office

You can download or email a PDF copy of an invoice from the Back Office.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, go to Users > Invoices.
3. Find the invoice you want to download.
4. Click the three dots icon (More), then select Download PDF or Email invoice.