To improve your customer-facing options for suggested tipping, Lightspeed Restaurant has rolled out new features that allow you to customize how suggested tipping is presented.

If your Lightspeed Payment terminal or POS app is below the required version, the Tip on subtotal feature will not be available.

Setting up your suggested tips

Integrated payments option

1. Log in to the Back Office with your Lightspeed credentials.
2. Navigate to Payments > Payment types.
3. Click Lightspeed Payments.
4. Check the box labeled Tip on Subtotal.
   
5. Click OK to save your settings.

Room Payments

For hotels, the Tip on Subtotal option is also available for Room payments. To enable it, simply follow the same steps outlined above, provided that Sign on Device is enabled in the Device Profile within the Restaurant App Settings.

1. Log in to the Back Office with your Lightspeed credentials.
2. Navigate to Payments > Payment types.
3. Click Room.
4. Check the box labeled Tip on Subtotal.
   
5. Click OK to save your settings.

Standalone payments option

For standalone payments, where you manually enter the total amount directly on the payment terminal, it is not possible to calculate tips based on the subtotal (pre-tax amount). In these cases, we recommend switching to tip suggestion by amount or custom tip only.

You can configure these options in the Financial Services tab of your Lightspeed account.

1. Navigate to Financial services.
2. Navigate to the Terminal section.
3. Click Settings. This will apply your changes to all linked terminals.
   • If you don't want to apply these changes to all linked terminals, you will need to click on the serial numbers for each terminal to be updated and select Custom settings. Repeat steps 4 and 5 for each terminal you wish to update.
4. Enable Standalone.
5. Enable Tipping.
   1. Select $ (instead of %) and enter the desired fixed tipping amounts OR 
   2. Click the trashcan on the three options. This will prompt the tip to be entered as a manual amount.

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