If your business accepts tips on transactions processed with the Genius MX915 terminal, make sure to manually add those tip amounts to the Restaurant POS before payments are captured.
You can enter tip amounts either before or after the transaction has been finalized.
- Adding a tip before finalizing a transaction: Adjust the tip amount before charging the card.
- Adding a tip after finalizing a transaction: Tips can still be added or adjusted until the daily payment batch, when transactions are captured and sent for processing. By default, transactions are captured everyday at 4AM local time.
The total amount charged to the card can only be up to 10 times the originally authorized amount. For example, if you authorize a card for $5, the maximum additional tip that can be added is $45, bringing the total to $50. This guideline can be helpful in cases where a meal is complimentary, but the client still wants to provide a tip.
Adding tips before finalizing the payment
Once your customer finishes paying for their meal, and they've added a written tip onto their transaction slip, return to the POS.
- Open the Restaurant POS app.
- Tap the order as it corresponds to the transaction slip.
- Tap Pay to open the Payment screen.
- From the Payment screen, you can view the card payment by the Amount, Last 4 Digits, Type, and Cardholder Name.
- Tap the Add Tip button. A modal will appear displaying the payment Amount, Tip, and Total.
- From here, you can either directly add the tip amount or simply adjust the Total amount so the tip amount is automatically calculated.
- Tap Done when you have finished adjusting the payment total.
Adding tips after finalizing the payment
You can also adjust tip amounts in bulk from the Orders screen in the Restaurant POS app. Orders provides an overview of all open and finalized orders where tip adjustments are possible.
- Open the Restaurant POS app.
- Navigate to the Orders screen where you can view a list of payments.
- Tap on Filters at the top of the screen.
- Select a filter to specify which orders display on screen:
- Show Payments: Payment details for all transactions
- Receipts missing tips: All transactions without a specified tip amount
- Finalized: All finalized transactions.
- Select Receipts missing tips.
- Tap on Tip 0.00 for each payment. A modal will appear displaying the payment Amount, Tip, and Total.
- From here, you can either directly add the tip amount or simply adjust the Total amount so the tip amount is automatically calculated.
- Tap Done when you've finished editing the payments.
- (Optional) Quickly find a payment by searching for the receipt ID, table number, customer name, or the last four digits of the credit card.
What's next?
Applying for Lightspeed Payments
Lightspeed Payments allows you to integrate your payment processing directly with Lightspeed Restaurant.
Learn moreRefunding with Lightspeed Payments
Sales processed through Lightspeed Payments can be refunded through either the POS or through your Restaurant Manager.
Learn more