Signing up for Lightspeed Payments

Lightspeed Payments for Restaurant is currently only available in the United States. For Lightspeed Restaurant merchants in the US, signing up for Lightspeed Payments includes a few simple steps outlined below:

1. Choose your terminal(s)
2. Submit your merchant application
3. Receive your hardware
4. Set up and start processing

 

Choose your terminal

Lightspeed Payments supports a few different payment terminal types, according to your needs.  Before signing up for Lightspeed Payments, it's important to determine the hardware solution that will work best for your business. You can also inquire about payment terminals and signing up for Lightspeed Payments with our Sales team.  Our two main terminals currently include the Mobile Tap and Genius MX915. Please note, the Genius MX915 terminal is currently in a closed beta and only available to select merchants.

Mobile Tap	Our mobile payments solution Handheld, portable card reader Bluetooth connection Does not have a payments screen - POS device acts as the payment screen during  transaction Ability to prompt-for-tip during payment Not able to modify tip amount after a transaction Best suited for pay-at-order workflows
Genius MX915 [Beta]	Our classic, table-service payments solution Countertop reader LAN wired connection Vibrant screen display Supports Table Service workflows where tip is added after payment Supports manual card entry Best suited for businesses that rely on manual card payments or tip adjustment workflows

 

Submit your merchant application

When you sign up for Lightspeed Payments, your Sales Account Manager submits your Payment Application to our Lightspeed Payments team for review. The review process usually takes about 2 business days. Once your Payment Application is accepted, your Lightspeed Payments account will be activated for you. To learn more and begin the application process, reach out to your Account Manager or our Sales team.

 

Receive your hardware

Once your Lightspeed Payments account is officially activated, our Billing team prepares your hardware and emails you once it has been shipped. You also receive an email once a tracking number has been issued.

If for any reason you haven't received your payment hardware or any email notifications, please call our Billing team at 1-866-932-1801 ext. 3 (between 9:00am - 6:00pm ET). Alternatively, you can contact Billing by email at billing@lightspeedhq.com. 

 

Set up and start processing 

Once you have received your hardware, it's time to set up and start processing transactions with Lightspeed Payments! The set up and use of Lightspeed Payments is dependent on the type of payment terminal you have. Access set up articles from the left-hand menu, or by selecting the links below:

Lightspeed Payments with the Mobile Tap:

• Setting up the Mobile Tap
• Using the Mobile Tap

Lightspeed Payments with the Genius MX915 [Beta]:

• Setting up the Genius MX915
• Using the Genius MX915