Viewing orders in the dashboard

Access the Orders page to view order details and status.

To access Orders:

1. In the Lightspeed Delivery dashboard, click the Orders logo .

Searching for orders

To search for specific orders:

1. Click the Filter button.
2. Use the tool bar to search by:
   • Pickup Time
   • Location
   • Order Id
   • Order Status
   • Delivery Channel
   • Receipt Id

Order statuses in the Lightspeed Delivery dashboard correspond to order statuses in Lightspeed. 

Status in dashboard	Lightspeed status
	Lightspeed cloud servers have received the order. If you have a LiteServer, the receipt still needs to be synced to it.
	There is an issue syncing the receipt to the LiteServer.
	The order has the status "New" in Lightspeed.
	The order has been accepted by a staff member and has the status "Accepted" in Lightspeed.
	The order has been printed by a staff member.
	The order has been sent to the bar/kitchen.
	The order has been finalized in Lightspeed.
	There was an issue sending the order to Lightspeed.
	The order was rejected by Lightspeed Delivery. This happens when the same order has been sent twice.
	There was an issue updating the status of the order.
	There was an issue with sending the order to Lightspeed or Lightspeed denied the order.
	The order has been canceled by the delivery platform.