Service Notification
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Restaurant (L-Series) Help Center
RESTAURANT (L-SERIES) RESTAURANT (K-SERIES) RETAIL (R-SERIES) RETAIL (X-SERIES) ECOM (C-SERIES) ONSITE

    Viewing orders in the dashboard

    Access the Orders page to view order details and status.

    To access Orders:

    1. In the Lightspeed Delivery dashboard, click the Orders logo Orders_icon.png.

    Viewing_Orders.png

    Searching for orders

    To search for specific orders:

    1. Click the Filter button.
    2. Use the tool bar to search by:
      • Pickup Time
      • Location
      • Order Id
      • Order Status
      • Delivery Channel
      • Receipt Id

    Order statuses in the Lightspeed Delivery dashboard correspond to order statuses in Lightspeed. 

    Status in dashboard Lightspeed status
    Delivered_copy_14.png Lightspeed cloud servers have received the order. If you have a LiteServer, the receipt still needs to be synced to it.
    Not_found.png There is an issue syncing the receipt to the LiteServer.
    Delivered_copy_18.png The order has the status "New" in Lightspeed.
    Delivered_copy.png The order has been accepted by a staff member and has the status "Accepted" in Lightspeed.
    Delivered_copy_5.png The order has been printed by a staff member.
    Delivered_copy_4.png The order has been sent to the bar/kitchen.
    Delivered.png The order has been finalized in Lightspeed.
    Delivered_copy_8.png There was an issue sending the order to Lightspeed.
    Rejected.png The order was rejected by Lightspeed Delivery. This happens when the same order has been sent twice.
    Delivered_copy_10.png There was an issue updating the status of the order.
    Delivered_copy_3.png There was an issue with sending the order to Lightspeed or Lightspeed denied the order.
    Canceled.png The order has been canceled by the delivery platform.