Billing invoices are automatically generated and emailed to you whenever a subscription payment is due for your Lightspeed Restaurant account. These invoices detail the amount owed, the included items and services, and other relevant billing information. Your selected subscription, payment frequency, and number of POS devices associated with your account determine your billing amount.

If your Subscription and billing page looks different, your account is associated with another type of billing system. To download your invoice or pay your invoice from the legacy Invoices page, click the Actions dropdown for the chosen invoice and then your desired action.

Viewing subscription details

The Subscription and billing page allows you to view your subscription and billing invoice details, pay your invoices online, and check their payment status.

1. Log in to Restaurant Manager with your Lightspeed Restaurant credentials.
2. From the bottom-left corner, click the account profile icon.
3. Click Overview to view information about your subscription status, details about your business location, and any add-ons.

View information about your subscription at a glance using the Overview tab. All Restaurant Manager and admin users will only have access to this tab.

• Your subscription: Shows whether your subscription is Active, Pending, or Overdue. If you missed a payment, a banner will appear with an option to Pay your invoice. This section also shows the name of your location.
• Location information: These tiles show the number of locations associated with your subscription, as well as number of devices and how many are currently active.
• Details: View your subscription end date, personal support code, and the name of your account manager. Click your manager's name to automatically open an email with their email address.
• Add-ons: View a list of your current add-ons.

Accessing billing invoices

Billing invoices can be accessed from the email address associated with your Lightspeed Restaurant account, or from Restaurant Manager.

Downloading billing invoices from email

When a billing invoice is generated, you'll receive an email with a PDF to download and view the details.

1. Log in to the email address associated with your Lightspeed Restaurant account.
2. Find your billing invoice email from Lightspeed (do_not_reply@lightspeedhq.com) in your inbox. If you can't see the email in your inbox, check your spam or junk mail folder.
3. Open your email.
4. Download the invoice as a PDF.

Viewing invoices from Restaurant Manager

View and pay your invoices directly from Restaurant Manager. By default, only admin users have access to this tab. To allow a Restaurant Manager user access, assign them the user role for Allow Lightspeed invoices access.

1. Log in to Restaurant Manager with your Lightspeed Restaurant credentials.
2. From the bottom-left corner, click the account profile icon.
3. Click Invoices to view detailed information about your invoices.
4. (Optional) Click an invoice in the Invoice summary ID column to download it as a PDF.

The Invoices tab in Restaurant Manager displays a list of billing invoices associated with your subscription.

• Search by Invoice ID: Search an invoice based on INVS number.
• Invoice summary ID: The invoice number associated with a specific billing period.
• Status: The status of your invoice payment.
• Payment due date: The date your invoice payment is due.
• Pay invoice: Pay your invoice online using a credit card. This option is only available if there’s an open balance.
• Total: The total amount of your invoice payment.
• Balance: The remaining amount of your invoice payment.

  

Understanding PDF invoices

Billing invoices display the payment amount due for your Lightspeed subscription along with other details, such as your invoice number and subscription details. While your billing invoice may differ from the sample provided, it will include similar information.

Some invoices begin with a Summary page listing the invoice number, amount, account balance, due date, and payment terms. The full invoice includes additional information such as the billing period, your contact details, the Lightspeed Billing department’s contact information, and an itemized breakdown of your Lightspeed subscription products.

Paying billing invoices

Pay billing invoices to settle your outstanding Lightspeed Restaurant subscription balance. New billing invoices are created monthly or yearly, depending on your selected subscription type. You'll be notified by email when a new invoice is available. Pay billing invoices online by credit card, wire transfer, or SEPA (European Union only).

If a billing invoice is not paid within 14 days of the invoice date, your Restaurant Manager access will be partially blocked. For the next 14 days, you’ll still be able to pay your invoice and regain access.
If payment is not received after this second period, your Restaurant Manager access will be fully blocked, and you’ll need to contact support to restore your account.

Updating billing information

Update the billing information for your Lightspeed Restaurant account to change the contact, business address, and tax ID details that appear on account billing invoices. Keep this information up to date to ensure billing invoices are accurate and can be processed correctly. Changes to billing information will apply to all future invoices but not to invoices that were already issued.

To update the billing information on future invoices:

1. Locate your invoice number in either your email or in Restaurant Manager.
2. If the invoice number begins with INVS:
   1. Contact the Billing department to request an update to your billing information.
   If the invoice number does not begin with INVS:
   1. Log in to Restaurant Manager with your Lightspeed Restaurant credentials.
   2. From the navigation menu, click Settings > Company settings.
   3. Enter new billing details as needed.
   4. Click Save to save changes.

Billing details fields

• Company name: Name of your business.
• Street name: Street name of your business.
• Number: Number and unit or space number (if applicable) of your business.
• Postal code: ZIP or postal code where your business is located.
• City: City where your business is located.
• Country: Country where your business is located.
• Telephone number: Phone number where you can be reached.
• Tax registration number: Enter your GST/HST account number or your provincial tax registration number. Check off Include VAT if applicable.

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