Hi. How can we help?

Contact us

If you haven't found what you're looking for in the Restaurant (L Series) Help Center, we're here to help you 24/7 (excluding holiday periods).

Quickest response time

Chat.png  Chat

Chat with one of our Support agents by accessing Restaurant Manager from a web browser or the Restaurant POS app, clicking Help in the bottom-right of your screen, and then clicking Live chat in the help window.

Don't see the Help button? Click the chat icon Chat_icon__1_.png in the bottom-left of the navigation menu to open the help window.

  Days of week GMT-5 GMT-8 GMT+1
English  Every day 24h 24h 24h
Dutch Every day 24h 24h 24h
French Every day 24h 24h 24h

eMail.png  Email

Submit billing or support requests through the Restaurant Help Center and an agent will reply as soon as possible. Sign in to the Restaurant Help Center to view current and past requests.

If you wish to make a data privacy request, please complete the online form linked in our Privacy Policy.

Note: Most email requests receive a reply within 24-48 hours. If you need more immediate assistance, contact us via chat or phone.


Phone.png  Phone

Call us to modify your subscription, speak to Support, or inquire about billing, invoices, or contracts.

  • Before speaking with a representative, you’ll need to select the relevant department for your call. To make sure you're in contact with the right person, here's some more information about the different departments at Lightspeed.

    Sales: The sales department can assist you with any questions about additional features and services. If you’re an existing customer, you can also reach out to your sales representative directly.

    Support: The support department can assist you with any questions about setting up your hardware or using Lightspeed software. Whether you’re having trouble with your printer or issues with reports, the support team is here to help.

    Billing: The billing department can assist you with any questions about your Lightspeed account. If you’d like to increase the number of registers associated with your account or update your payment information, then the billing team can take care of that for you.

North America (toll-free) 
+1 866-932-1801

Quebec (toll-free) 
+1 855-300-7108

+1 514-907-1801

United Kingdom 
+44 20 3695 9599

+31 (0)20 808 5269

+32 (0)9 298 0667

+61 2 8488 3146

+65 3163 1874

Other countries 
+1 514-907-1801 


  Days of week GMT-5 GMT-8 GMT+1
English Every day 24/7 24/7 24/7



3:00 AM - 5:45 PM

4:00 AM - 5:45 PM

12:00 AM - 2:45 PM

1:00 AM - 2:45 PM

9:00 AM - 11:45 PM

10:00 AM - 11:45 PM




3:00 AM - 11:00 AM

4:00 AM - 11:45 AM

12:00 AM - 8:00 AM

1:00 AM - 8:45 AM

9:00 AM - 5:00 PM

10:00 AM - 5:30 PM


screenshare_vector_2.png Download Splashtop

Splashtop is our Support team's preferred screen-sharing tool. This is useful if you are on the phone with our Support agents and need to allow remote access to your device. 

Download Splashtop

Was this article helpful?

0 out of 1 found this helpful