If you haven't found what you're looking for in the Restaurant (L Series) Help Center, we're here to help you 24/7 (excluding holiday periods).

Quickest response time

  Chat

Chat with one of our Support agents by accessing Restaurant Manager from a web browser or the Restaurant POS app, clicking Help in the bottom-right of your screen, and then clicking Live chat in the help window.

Don't see the Help button? Click the chat icon in the bottom-left of the navigation menu to open the help window.

 Email

Submit billing or support requests through the Restaurant Help Center and an agent will reply as soon as possible. Sign in to the Restaurant Help Center to view current and past requests.

If you wish to make a data privacy request, please complete the online form linked in our Privacy Policy.

Note: Most email requests receive a reply within 24-48 hours. If you need more immediate assistance, contact us via chat or phone.

 Phone

Call us to modify your subscription, speak to Support, or inquire about billing, invoices, or contracts.

• Before speaking with a representative, you’ll need to select the relevant department for your call. To make sure you're in contact with the right person, here's some more information about the different departments at Lightspeed.
  
  Sales: The sales department can assist you with any questions about additional features and services. If you’re an existing customer, you can also reach out to your sales representative directly.
  
  Support: The support department can assist you with any questions about setting up your hardware or using Lightspeed software. Whether you’re having trouble with your printer or issues with reports, the support team is here to help.
  
  Billing: The billing department can assist you with any questions about your Lightspeed account. If you’d like to increase the number of registers associated with your account or update your payment information, then the billing team can take care of that for you.