Lightspeed offers 24/7 Support (excluding holiday periods)
- Toll-free: 866-932-1801
- Telephone: 514-907-1801 (Montreal)
- Telephone: 44-20-3695-9599 (London)
- Telephone: 61-2-8488-3146 (Sydney)
- Telephone: +44-20-3695-9599 (UK)
- Telephone: +65-3158-0466 (Singapore)
- Telephone: +32-9-298-06-67 (Belgium)
- Telephone: +31 (0) 20 820 23 91 (The Netherlands)
Or email us at: restaurantsupport@lightspeedhq.com
Lightspeed Support strives to respond to support requests within 1 business day from customers with a valid Support & Upgrades Subscription on weekdays.
Our agents speak English, French and Dutch. If your country isn't listed, contact the team most similar in language and timezone.
Our Support team is available in English 24/7.
Viewing your tickets
To take full advantage of our 24/7 Support, we recommend signing up and signing in to the Restaurant Help Center. Once signed in, you'll be able to easily access all of your current and past cases by clicking your Username > My tickets at the top-right corner of the Restaurant Help Center.
To sign up:
- From the Restaurant Help Center, click Sign in at the top-right.
- Click the option that applies to you:
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If you're new to Lightspeed Restaurant, click Sign up.
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If you've emailed our Support agents before, you're already registered and just need to click Get a password.
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To sign in:
- From the Restaurant Help Center, click Sign in at the top-right.
- Enter your Email and Password.
- Click Sign in.
Downloading TeamViewer
TeamViewer is a software that you can use to share your screen with our support agents.