With Lightspeed Payments, you can manually enter a customer's credit card information during a sale. This is useful if you need to take an order over the phone or if a customer's card has been damaged and cannot be read by the payment terminal.

Manually processing a credit card offers less protection against chargebacks and incurs higher fees than processing a card with the payment terminal. We recommend using manual entry only when necessary. For more information, visit our article on Preventing chargebacks.

Creating a manual entry payment type

To begin accepting manual entry payments, you must enable this feature in your Lightspeed Back Office.

• Configuring manual entry for the V400m, P400+, S1F2, and e280

  1. Log in to Restaurant Manager with your Lightspeed Restaurant account credentials.
  2. From the navigation menu, select Payments > Payment types.
  3. Click Add Payment.
  4. Configure your payment settings in the Add payment type popup. 
  5. Click OK to save your new payment type. 

  Settings

  Setting	Description
  Name	Enter a name for the payment type such as Manual Entry.
  Description	Enter a description for the payment type (optional)
  Type	From the drop-down menu, select Lightspeed Payments.
  Color	Select a color for the button in Restaurant POS.
  Auto Finalize	If enabled, transactions will finalize when this payment type is selected.
  Keyed Entry	Toggle this option to enable manual entry.
  Auto Print	If enabled, a receipt will automatically print when this payment type is selected.

• Configuring manual entry for Genius payment terminals

  1. Log in to Restaurant Manager with your Lightspeed Restaurant account credentials.
  2. From the navigation menu, select Payments > Payment types.
  3. Click Add Payment.
  4. Configure your payment settings in the Add payment type popup. 
  5. Click OK to save your new payment type. 

  Settings

  Setting	Description
  Name	Enter a name for the payment type such as Manual Entry.
  Description	Enter a description for the payment type (optional)
  Type	From the drop-down menu, select Manual Card Payment.
  Color	Select a color for the button in Restaurant POS.
  Auto Finalize	If enabled, transactions will finalize when this payment type is selected.
  Auto Print	If enabled, a receipt will automatically print when this payment type is selected.

Processing manual entry payments

1. From the Order screen, add all items and discounts to the sale.
2. Tap the manual entry payment type button you created.
3. Follow the prompts on your Lightspeed Payments payment terminal to enter the credit card number and expiration date on the terminal.
4. Complete the payment on the terminal.
5. Once the payment is successfully processed, the terminal will display the approved payment.