Sometimes you may forget the password required for logging in to your Lightspeed Restaurant account. This article explains how to securely and easily update your Lightspeed Restaurant (L-Series) password.

Resetting your admin password

The email and password used to log in to Restaurant Manager and the Lightspeed Restaurant (L-Series) app are the same email and password you used to sign up for Lightspeed Restaurant. We call them your admin email and password. If you forget the admin password, reset it by sending a password reset link to your contact email.

If you have a Liteserver and wish to reset your admin password, this can only be done if the Liteserver is online and has a stable internet connection.

1. Open your browser and go to the Lightspeed Restaurant (L-Series) login page.
2. Click the Forgot password? link below the login credentials.

   

3. Enter the admin email you used to sign up with Lightspeed Restaurant. This may not be the same email as your contact email.
4. Click Reset.
5. Go to your email inbox and open the email from Lightspeed called Your Lightspeed Restaurant password reset link.
6. Click the Reset password now button in the email body to access the password reset page.
7. Enter a new admin password in both the New password and Confirm password boxes. Your admin password must contain 8 characters, including at least one upper, one lower, one special character, and one digit.

   

8. Click Reset. You will receive a confirmation message saying your password has been reset successfully.

In the Lightspeed Restaurant POS app, click the Change password button on the Invalid user credentials alert window. After selecting this button, you will be automatically redirected to update your admin password.

After updating your admin password, you will need to sign in again on all iOS devices using the Lightspeed Restaurant POS app. To log out of the Restaurant POS app, from the User screen select Tools > Account > Account sign out. Log back in with your admin email and updated admin password.

Resetting a POS user’s password or PIN

A POS user password or PIN can be used to open a user session on the Restaurant POS app. POS users can be assigned a unique password or PIN from Restaurant Manager. A POS user passwords and PINs can be set by an admin user or a user with the Manager - allow user access role enabled.

1. Log in to Restaurant Manager with your Lightspeed Restaurant credentials.
2. Navigate to the Users > Users page.
3. Select the POS user you wish to update.
4. From the pop-up window, select Change password or Change PIN.

   

5. Update the user’s password or PIN. POS users with the access types Restaurant POS and Manager will need a unique password containing 8 characters, including at least one upper, one lower, one special character, and one digit. A PIN code is optional.
6. Click OK to save your changes.

Troubleshooting your login

If the admin email and/or password are incorrect when logging in to the Restaurant POS app, you may receive an Invalid user credentials alert message. If you see this message, try these troubleshooting steps.

• Check that the password contains the correct characters. Passwords must contain 8 characters, including at least one upper, one lower, one special character, and one digit.
• Check for an extra space at the front or back of your admin login credentials.
• Check that the username field is the admin email used to sign up with Lightspeed Restaurant.