It happens to the best of us - sometimes you forget the password required for logging in to your Lightspeed Restaurant account. This article explains how to securely and easily update your Lightspeed password.  In this article, learn:

1. Best practises for logging in to the Restaurant POS app 
2. How to reset your admin password
3. How to reset a POS user’s unique password or PIN

Best practises for logging in to Lightspeed Restaurant

An admin email and password are used to log in to your Lightspeed Restaurant account–both the Restaurant Manager back office and Restaurant POS app.  The email used to log in to Lightspeed Restaurant is the same email you used to sign up for Lightspeed Restaurant. Since this email and password are used to access your Lightspeed Restaurant account, we call this your admin email and password. 

A POS user password or PIN can be used to open a user session on the Restaurant POS app.  POS users can be assigned a unique password or PIN from Restaurant Manager and this is used to authenticate the POS user’s access to Lightspeed Restaurant. Note that your account must already be logged in to the Restaurant POS app (with your admin email and password) for POS users to then open a session with their user password or PIN. 

If the admin email and/or password are incorrect when logging in to the Restaurant POS app, you may receive an Invalid user credentials alert message. If you see this message:

• Note that passwords must contain 8 characters, including at least one upper, one lower, one special character and one digit.
• Be careful to not add an extra space at the front or back of your admin login credentials.
• Note that the username field must be the admin email used to sign up with Lightspeed Restaurant.

If you’ve forgotten your admin password for connecting to Lightspeed Restaurant, select the Change password button on the Invalid user credentials alert window (for version 7.38 of the Restaurant POS app and later) or go to Lightspeedhq.com. For more information on resetting your password from Lightspeedhq.com, see How to reset your admin password below.

How to reset your admin password

An admin email and password are used to sign in to your Lightspeed Restaurant account (both Manager and the POS app). Your admin email is the same email used to sign up with Lightspeed Restaurant. If you forget the admin password, simply reset it by sending a password reset link to your admin email. 

To reset the admin password:

1. Open your browser and go to Lightspeedhq.com.
2. Select Login on the top right of the page.
3. Select Restaurant as the Lightspeed product type.
4. From the login page, select the Forgot password? link below the login credentials.
5. You will be prompted to enter your admin email address. This is the same email used to sign up for Lightspeed Restaurant.
6. Once you’ve added your Lightspeed admin email address, select Submit. Instructions to change your password will be sent to this admin email address.  
7. Go to your admin email inbox and open the email from Lightspeed called Your Lightspeed Restaurant password reset link. 
8. Select the Reset password now button from within the email body. 
9. You will be redirected to a secure page to enter a new admin password. Please note that your admin password must contain 8 characters, including at least one upper, one lower, one special character and one digit.
10. When you have entered a new admin password, select Reset on the bottom of the page. You will receive a confirmation message saying your password has been reset successfully. 
11. Store your password somewhere secure.
12. Log in to Restaurant Manager or the Restaurant POS app with your updated admin password.

NOTE: If you’ve forgotten your admin password for connecting to Lightspeed Restaurant POS app, select the Change password button on the Invalid user credentials alert window (for version 7.38 of the Restaurant POS app and later). After selecting this button, you will be automatically redirected to Lightspeedhq.com to update your admin password. 

NOTE: If you have a Liteserver and wish to reset your admin password, this can only be done if the Liteserver is online and has a stable internet connection.

NOTE: After updating your admin password, you will need to sign in again on all iOS devices using the Lightspeed Restaurant POS app. To log out of the Restaurant POS app, from the User screen select Tools > Account >  Account sign out. Log in with your admin email and updated admin password. 

How to reset a POS user’s unique password or PIN 

A POS user password or PIN can be used to open a user session on the Restaurant POS app.  A password is a unique combination of characters while a PIN is a four-digit passcode set up by an admin user from Restaurant Manager. Note that your account must be already logged in to the Restaurant POS app (with your admin email and password) for POS users to then open a session with their user password or PIN. 

To create or edit a POS user’s password or PIN:

1. Log in Restaurant Manager by navigating to Lightspeedhq.com > Login > Restaurant. Use your admin email and password to log in. 
2. Once logged in to Manager, navigate to the Users > Users page.
3. Select the POS user you wish to update.
4. From the pop-up window, select Change password or Change PIN.
5. Update the user’s password or PIN.  Once updated, select OK to save your changes.
6. Keep this information secure but make sure the POS user knows what their password or PIN is–they’ll need this to access the Restaurant POS app. 

NOTE: If the POS user access type is set to Restaurant POS and Manager, they will need a unique password containing 8 characters, including at least one upper, one lower, one special character and one digit. A PIN code is optional. 

NOTE: If the POS user access type is set to Restaurant POS, both a password and PIN are optional but strongly advised.