The Mobile Tap is available in North American and is a handheld card reader that accepts EMV-enabled chip cards as well as contactless payments (such as tap, Apple Pay and Android Pay). Lightspeed Payments with the Mobile Tap reader is best suited for environments where a customer pays at the iOS device station, such as a Quick Service restaurant.

This section will guide you through configuring settings and setting up your terminal so that you can process payments.

• Unboxing
• Charging your Mobile Tap
• Connecting the Mobile Tap to your iOS device
  • Enabling Location Services from iOS Settings
  • Enabling Bluetooth from iOS Settings
  • Enabling Location and Bluetooth from Restaurant POS Settings
• Status notifications
• Turning the reader on and off
• Enabling tipping
• Uploading a custom logo and background when Sign on Device is enabled

Unboxing

When you receive a Mobile Tap ordered through Lightspeed, you will receive:

1. Mobile Tap reader
2. Micro-USB charging cable
3. Charging cradle
4. Lanyard 
5. Sticky adhesive pad (for attaching reader to iOS device)

The Mobile Tap includes the following components:

Charging your Mobile Tap

Ensure your card reader is fully charged before connecting to Lightspeed Restaurant. Use the micro-USB charging cable and port to charge the terminal (please note: the cable and port are only for charging the terminal, and cannot be used to connect to another device). Charge the Mobile Tap for at least 3 hours. Once charged, the Mobile Tap can be powered on by pressing and releasing the power button located on the side of the device. It can be manually turned off by pressing and holding the same power button until the status lights turn off. 

Connecting the Mobile Tap to your iOS device

The Mobile Tap reader connects directly through the Restaurant POS app. To pair the BBPOS reader with the Restaurant POS app, Location Services and Bluetooth must be enabled on the iOS device. With that said, do not connect the Mobile Tap through your iOS Bluetooth device list - the terminal automatically connects through the Restaurant POS app instead. 

The Mobile Tap reader can only be connected to one iOS device at a time. If your establishment takes payments on more than one iOS device, a Mobile Tap reader will need to be present at each station.

Enabling Location Services from iOS Settings 

Location Services must be enabled for the Mobile Tap reader to pair with your iOS device through Bluetooth. 

1. Navigate to Settings on your iOS device.
2. Scroll down to and select Privacy.
3. Tap Location Services from the list of settings. 
4. Enable Location Services by swiping the toggle right. 
5. Location Services is enabled when On displays beside the setting name.

Enabling Bluetooth from iOS Settings

Along with Location Services, Bluetooth must also be enabled for the Mobile Tap reader to pair with your iOS device. While Bluetooth must be enabled on the iOS device, please note the reader connects directly through the Restaurant POS app. Do not connect the Mobile Tap from your iOS Bluetooth devices list.

1. Navigate to Settings on your iOS device.
2. Scroll down to and select Bluetooth.
3. Enable Bluetooth by swiping the toggle right.
4. Bluetooth is enabled when On displays beside the setting name.

Enabling Location and Bluetooth from Restaurant POS Settings*

Location and Bluetooth must also be enabled from the Restaurant POS app settings in order to process a payment with the Mobile Tap reader.

* Please note: Location may not appear on the Restaurant POS app settings until after the Mobile Tap has been paired with the device for payment.

1. Navigate to Restaurant from your iOS device's settings menu.
2. Select Location from the top of the list and tap While using the app. 
3. Go back to Restaurant settings.
4. Slide the toggle beside Bluetooth to enable the Bluetooth setting.

Status notifications

When the reader is connected to an iOS device running Lightspeed POS, the reader's status light will shine blue. If inactive for more than 30 seconds, it enters standby mode to conserve power, and the status light begins flashing at 5-second intervals. The reader stays connected to your iOS device while in standby and automatically exits standby mode when processing a transaction.

Common status lights include:

• No light: the reader is off.
• Flashing blue every second: the reader is on and ready to be paired.
• Solid blue light: the reader is on and connected.
• Flashing blue every 5 seconds: the reader is in standby mode to conserve power.
• Flashing red: the reader's battery is low and in need of recharging.
• Alternating red and magenta: the battery is recharging.
• Rapidly flashing blue and orange: The reader has finished installing a software update.

In addition to the status light (found near the power button), there are 4 NFC status indicator lights on the reader. When the first status indicator is lit, the reader is ready to accept a contactless (tap) payment. When all 4 status indicators are lit and accompanied by one beep, the payment has been successfully accepted.

Turning the reader on and off

Press and release the power button to turn on the Mobile Tap reader. The status light will turn on to indicate power. The reader waits for a Bluetooth connection for five minutes before turning off. If a transaction is not processed with the Restaurant POS app within five minutes of turning on the Mobile Tap reader, a user may need to turn on the Mobile Tap reader again before processing a transaction.

The reader automatically turns off after 10 hours of inactivity. To turn off manually, press and hold the power button. The status light will turn off once the reader has been turned off.  

To charge the reader, insert the reader into it's charging cradle and ensure the cradle's power cable is inserted into a USB hub.

Enabling tipping

If you require tipping as part of a payments workflow at your restaurant, this setting will need to be enabled from Restaurant Manager. To enable tipping:

1. Log-in to Restaurant Manager.
2. From the left-hand menu, go to Devices > Restaurant app settings.
3. Scroll down to the section Payments and Tips and select Sign on Device from the first drop-down setting option. 
4. From the same grouping of settings, select the Prompt for Tip checkbox. This means customers will be prompted to add a tip when processing a transaction with Lightspeed.
5. Customize the tip prompt amounts by filling out the Tip percentages fields. Common tip percentages include 15, 18 and 20%. 

Uploading a custom logo and background when Sign on Device is enabled

If you have set up Lightspeed Payments to prompt for a tip, the setting Sign on Device must be enabled. This means a user will turn the iOS device towards the customer so they may input their own tip amount. When Sign on Paper is enabled, the POS user completes the transaction from start to finish and does not turn the iOS device to the customer. For Sign on Device, you may choose to have a company logo present on the transaction screen for customers to view when completing a transaction. The logo will display from the amount confirmation screen. To upload a custom logo:

1. Log-in to Restaurant Manager.
2. From the left-hand menu, go to Settings > CFD App Settings.
3. From the CFD App Settings page, add an image URL to the Logo field.

NOTE: It is only possible to add a custom logo to the Lightspeed Payments screen - it is not possible to add a background image at this time.